Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions: (Handbook of Improving Performance in the Workplace)

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 2: Selecting and Implementing Performance Interventions In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results. Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

Table of Contents:
List of Exhibits, Figures, and Tables xiii Introduction to Volume Two xix Acknowledgements xxxvii Part One: Introduction 1 1 HPT Models: An Overview of the Major Models in the Field 5 Frank S. Wilmoth, Christine Prigmore, Marty Bray 2 Linking Practice and Theory 27 Seung Youn Chyung, Shelley A. Berg 3 The Performance Pyramid 51 John Wedman Part One: Editors' Discussion 81 Part Two: Vision, Mission, and Objectives 85 4 Future Search 91 Marvin Weisbord, Sandra Janoff 5 SWOT Analysis 115 Doug Leigh 6 Appreciative Inquiry 141 Marvin Faure, Jennifer Rosenzweig, Darlene Van Tiem Part Two: Editors' Discussion 167 Part Three: Resources 171 7 Organizational Restructuring 177 Sally Lollie, Hillary Leigh Part Three: Editors' Discussion 197 Part Four: Expectations and Feedback 201 8 Realistic Job Previews 203 Jim Breaugh 9 360-Degree Feedback 221 Eugene Kutcher, John Donovan, Steven J. Lorenzet 10 Performance Measurement and Management Systems 251 Ingrid Guerra-López 11 Achieving Improved Performance Through Managerial Coaching 275 Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, Rona S. Beattie 12 Performance Management Systems 299 David G. Gliddon Part Four: Editors' Discussion 319 Part Five: Tools, Environment, and Processes 323 13 Electronic Performance Support Systems 325 Frank Nguyen 14 Performance Aids 344 Miki Lane 15 Knowledge Management 366 Debra Haney, James T. Driggers 16 The Change Readiness Rubric 392 Bea Griffith-Cooper, Karyl King 17 Process Improvement 418 Marcey Uday-Riley, Ingrid Guerra-López Part Five: Editors' Discussion 439 Part Six: Incentives, Rewards, and Recognition 441 18 Incentive Systems 445 Steven J. Condly 19 Rewards, Positive Reinforcement, and Incentive Systems 465 Jessica Jean Frumkin 20 Employee and Executive Compensation 482 Tahir M. Nisar Part Six: Editors' Discussion 507 Part Seven: Motivation and Self-Concept 511 21 Motivational Communication 515 Lya Visser 22 Career Mentoring 536 Christine D. Hegstad 23 Job Crafting 555 Michelle French Part Seven: Editors' Discussion 569 Part Eight: Knowledge and Skills 573 24 e-Learning 577 Ryan Watkins 25 Cross-Disciplinary Team Learning 598 Scott P. Schaffer 26 Mentoring 613 Stella Louise Cowan 27 Executive Leadership Coaching 646 Daniel White Part Eight: Editors' Discussion 673 Part Nine: Performance Capability 677 28 Outsourcing 681 Judith A. Hale 29 Succession Planning and Management 697 Hillary Leigh Part Nine: Editors' Discussion 717 Part Ten: Organizational Culture 721 30 Organizational Culture 725 Anthony Marker 31 Diversity and Cultural Competence 745 Tyrone A. Holmes Part Ten: Editors' Discussion 763 Part Eleven: Continuous Monitoring 767 32 Needs Assessment 771 James W. Altschuld, Traci L. Lepicki 33 Data Collection 792 Anne F. Marrelli Part Eleven: Editors' Discussion 817 Part Twelve: Significant Accomplishments 821 34 Return on Investment 823 Patti P. Phillips, Jack J. Phillips Part Twelve: Editors' Discussion 847 Editors' Epilogue 851 About the Editors 855 About the Contributors 857 Name Index 871 Subject Index 880

About the Author :
THE EDITORS Ryan Watkins is an associate professor with the George Washington University in Washington, DC. He teaches and does research on needs assessment, system analysis and design, instructional design, and distance education. Ryan is the author of 75 E-learning Activities and co-author of Strategic Planning for Success (Pfeiffer), as well as five other books, including Performance by Design, and the E-learning Companion. Ryan is an active member of ISPI and frequent contributor to its journals. Doug Leigh is an associate professor of education with Pepperdine University's Graduate School of Education and Psychology. His current research, publication, and consulting interests involve cause analysis, organizational trust, leadership visions, and dispute resolution. Doug is co-author of Strategic Planning for Success and Useful Educational Results, a two-time chair of the American Evaluation Association's needs assessment topic interest group, and past editor-in-chief of the ISPI's journal, Performance Improvement. For more on Ryan and Doug's work, including podcasts with contributing authors to the handbook, visit www.needsassessment.org.