Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions: (Volume 2 Handbook of Improving Performance in the Workplace)

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE

Volume 2: Selecting and Implementing Performance Interventions

In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results.

Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond.

Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

List of Exhibits, Figures, and Tables xiii

Introduction to Volume Two xix

Acknowledgements xxxvii

Part One: Introduction 1

1 HPT Models: An Overview of the Major Models in the Field 5
Frank S. Wilmoth, Christine Prigmore, Marty Bray

2 Linking Practice and Theory 27
Seung Youn Chyung, Shelley A. Berg

3 The Performance Pyramid 51
John Wedman

Part One: Editors' Discussion 81

Part Two: Vision, Mission, and Objectives 85

4 Future Search 91
Marvin Weisbord, Sandra Janoff

5 SWOT Analysis 115
Doug Leigh

6 Appreciative Inquiry 141
Marvin Faure, Jennifer Rosenzweig, Darlene Van Tiem

Part Two: Editors' Discussion 167

Part Three: Resources 171

7 Organizational Restructuring 177
Sally Lollie, Hillary Leigh

Part Three: Editors' Discussion 197

Part Four: Expectations and Feedback 201

8 Realistic Job Previews 203
Jim Breaugh

9 360-Degree Feedback 221
Eugene Kutcher, John Donovan, Steven J. Lorenzet

10 Performance Measurement and Management Systems 251
Ingrid Guerra-López

11 Achieving Improved Performance Through Managerial Coaching 275
Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, Rona S. Beattie

12 Performance Management Systems 299
David G. Gliddon

Part Four: Editors' Discussion 319

Part Five: Tools, Environment, and Processes 323

13 Electronic Performance Support Systems 325
Frank Nguyen

14 Performance Aids 344
Miki Lane

15 Knowledge Management 366
Debra Haney, James T. Driggers

16 The Change Readiness Rubric 392
Bea Griffith-Cooper, Karyl King

17 Process Improvement 418
Marcey Uday-Riley, Ingrid Guerra-López

Part Five: Editors' Discussion 439

Part Six: Incentives, Rewards, and Recognition 441

18 Incentive Systems 445
Steven J. Condly

19 Rewards, Positive Reinforcement, and Incentive Systems 465
Jessica Jean Frumkin

20 Employee and Executive Compensation 482
Tahir M. Nisar

Part Six: Editors' Discussion 507

Part Seven: Motivation and Self-Concept 511

21 Motivational Communication 515
Lya Visser

22 Career Mentoring 536
Christine D. Hegstad

23 Job Crafting 555
Michelle French

Part Seven: Editors' Discussion 569

Part Eight: Knowledge and Skills 573

24 e-Learning 577
Ryan Watkins

25 Cross-Disciplinary Team Learning 598
Scott P. Schaffer

26 Mentoring 613
Stella Louise Cowan

27 Executive Leadership Coaching 646
Daniel White

Part Eight: Editors' Discussion 673

Part Nine: Performance Capability 677

28 Outsourcing 681
Judith A. Hale

29 Succession Planning and Management 697
Hillary Leigh

Part Nine: Editors' Discussion 717

Part Ten: Organizational Culture 721

30 Organizational Culture 725
Anthony Marker

31 Diversity and Cultural Competence 745
Tyrone A. Holmes

Part Ten: Editors' Discussion 763

Part Eleven: Continuous Monitoring 767

32 Needs Assessment 771
James W. Altschuld, Traci L. Lepicki

33 Data Collection 792
Anne F. Marrelli

Part Eleven: Editors' Discussion 817

Part Twelve: Significant Accomplishments 821

34 Return on Investment 823
Patti P. Phillips, Jack J. Phillips

Part Twelve: Editors' Discussion 847

Editors' Epilogue 851

About the Editors 855

About the Contributors 857

Name Index 871

Subject Index 880

THE EDITORS

Ryan Watkins is an associate professor with the George Washington University in Washington, DC. He teaches and does research on needs assessment, system analysis and design, instructional design, and distance education. Ryan is the author of 75 E-learning Activities and co-author of Strategic Planning for Success (Pfeiffer), as well as five other books, including Performance by Design, and the E-learning Companion. Ryan is an active member of ISPI and frequent contributor to its journals.

Doug Leigh is an associate professor of education with Pepperdine University's Graduate School of Education and Psychology. His current research, publication, and consulting interests involve cause analysis, organizational trust, leadership visions, and dispute resolution. Doug is co-author of Strategic Planning for Success and Useful Educational Results, a two-time chair of the American Evaluation Association's needs assessment topic interest group, and past editor-in-chief of the ISPI's journal, Performance Improvement.

For more on Ryan and Doug's work, including podcasts with contributing authors to the handbook, visit www.needsassessment.org.