A brief text with a strong focus on skill development
Essentials of Human Communication shows how human communication skills apply to the real-world and the workplace. The text presents the fundamental skills of interpersonal, small group, and public communication while emphasizing human communication skills, cultural awareness, listening, critical thinking, ethics, and social media communication.
MyCommunicationLab is an integral part of the DeVito program. Key learning applications include MediaShare, an eText, and a study plan.
A better teaching and learning experience
This program will provide a better teaching and learning experience–for you and your students. Here’s how:
- Personalize Learning— MyCommunicationLab is online learning. MyCommunicationLab engages students through personalized learning and helps instructors from course preparation to delivery and assessment.
- Improve Critical Thinking— Critical thinking principles are integrated into the text and in the marginal questions, self-tests, and boxes.
- Engage Students—Real-world examples appear throughout the text.
- Apply Ethics—Real-life ethical issues are discussed.
- Support Instructors— A full set of supplements, including MyCommunicationLab, provides instructors with all the resources and support they need.
Note: MyCommunicationLab does not come automatically packaged with this text. To purchase MyCommunicationLab, please visit: www.mycommunicationlab.com or you can purchase a ValuePack of the text + MyCommunicationLab (at no additional cost): ValuePack ISBN-10: 0205940889 / ValuePack ISBN-13: 9780205940882.
Table of Contents:
In this Section:
1) Brief Table of Contents
2) Full Table of Contents
1) Brief Table of Contents
Part One: Foundations of Human Communication
Chapter 1: The Essentials of Human Communication
Chapter 2: The Self and Perception
Chapter 3: Listening in Human Communication
Chapter 4: Verbal Messages
Chapter 5: Nonverbal Messages
Part Two: Interpersonal and Small Group Communication
Chapter 6: Interpersonal Communication and Conversation
Chapter 7: Interpersonal Relationships
Chapter 8: Managing Interpersonal Conflict
Chapter 9: Small Group Communication
Chapter 10: Members and Leaders in Small Group Communication
Part Three: Public Speaking
Chapter 11: Public Speaking Preparation (Steps 1–6)
Chapter 12: Public Speaking Preparation and Delivery (Steps 7–10)
Chapter 13: The Informative Speech
Chapter 14: The Persuasive Speech
2) Full Table of Contents
Part One: Foundations of Human Communication
Chapter 1: The Essentials of Human Communication
Preliminaries to Human Communication
Communication Models and Concepts
Principles of Communication
Culture and Human Communication
Communication Competence
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Self Test: How Powerful Are You?
Skill Development Experience: Communicating Content and Relationship Messages
Skill Development Experience: Writing Your Social Network Profile
Chapter 2: Perception of the Self and Others
The Self in Human Communication
Self-Disclosure
Perception
Impression Formation
Impression Management: Goals and Strategies
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Self Test: How’s Your Self-Esteem?
Self Test: How Willing to Self-Disclose Are You?
Skill Development Experience: Checking Your Perceptions
Skill Development Experience: Using Impression Management Strategies
Communicating Ethically: The Ethics of Impression Management
Chapter 3: Listening in Human Communication
Stages of Listening
Listening Barriers
Styles of Effective Listening
Listening Differences: Culture and Gender
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Communicating Ethically: Ethical Listening
Self Test: How Do You Listen?
Skill Development Experience: Expressing Empathy
Skill Development Experience: Using Active Listening Strategies
Chapter 4: Verbal Messages
Principles of Verbal Messages
Disconfirmation and Confirmation
Principles for Using Verbal Messages Effectively
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Communicating Ethically: Lying
Skill Development Experience: Using Assertiveness Strategies
Self Test: Can You Distinguish Facts from Inferences?
Self Test: How Assertive Are Your Messages?
Skill Development Experience: Constructing Confirming, Rejecting, and Disconfirming Responses
Chapter 5: Nonverbal Messages
Principles of Nonverbal Communication
The Channels of Nonverbal Communication
Some Nonverbal Communication Skills
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Skill Development Experience: Selecting a Seat at the Company Meeting
Skill Development Experience: Using Nonverbal Impression Management Strategies
Communicating Ethically: Communication Silence
Self Test: What’s Your Time?
Part Two: Interpersonal and Small Group Communication
Chapter 6: Interpersonal Communication and Conversation
Principles of Conversation
Everyday Conversations
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Communicating Ethically: Your Obligation to Reveal Yourself
Self Test: How Polite Are You?
Self Test: How Do You Small Talk?
Skill Development Experience: Opening and Closing a Conversation
Skill Development Experience: Formulating Apologies
Chapter 7: Interpersonal Relationships
Advantages and Disadvantages of Interpersonal Relationships
The Stages of Interpersonal Relationships
Interpersonal Relationship Types
Theories of Interpersonal Communication and Relationships
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Skill Development Experience: Exchanging Cherishing Messages
Self Test: Advantages and Disadvantages of Interpersonal Relationships
Communicating Ethically: Relationship Ethics
Skill Development Experience: Analyzing Interpersonal Relationships in the Media
Chapter 8: Managing Interpersonal Conflict
Preliminaries to Interpersonal Conflict
Principles of Interpersonal Conflict
Conflict Management Strategies
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Skill Development Experience: Generating Win—Win Solutions
Skill Development Experience: Constructing I-Messages
Self Test: Conflict Management Strategies
Communicating Ethically: Ethical Fighting
Chapter 9: Small Group Communication
Essentials of Small Groups and Teams
Brainstorming Groups
Information-Sharing Groups
Personal Growth Groups
Problem-Solving Groups
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Communicating Ethically: The Ethics of Gossip
Self Test: How Apprehensive Are You in Group Discussions?
Skill Development Experience: Using Brainstorming Techniques
Skill Development Experience: Solving Problems in Groups
Chapter 10: Members and Leaders in Small Group Communication
Membership, Leadership, and Culture
Members in Small Group Communication
Leaders in Small Group Communication
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Skill Development Experience: Responding to Individual Roles
Self Test: What kind of Group Member Are You?
Self Test: What Kind of Leader Are You?
Communicating Ethically: The Leader’s Ethical Responsibilities
Skill Development Experience: Empowering Group Members
Part Three: Public Speaking
Chapter 11: Public Speaking Preparation (Steps 1—6)
The Nature of Public Speaking
Step 1: Select Your Topic, Purpose, and Thesis
Step 2: Analyze Your Audience
Step 3: Research Your Topic
Step 4: Collect Supporting Materials
Step 5: Identify Your Main Points
Step 6: Organize Your Information
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Self Test: How Apprehensive Are You about Public Speaking?
Skill Development Experience: Using Cultural Beliefs as Assumptions
Skill Development Experience: Limiting Topics
Communicating Ethically: Plagiarism
The Public Speaking Sample Assistant: A Poorly Constructed Informative Speech
Chapter 12: Public Speaking Preparation and Delivery (Steps 7—10)
Step 7: Word Your Speech
Step 8: Construct Your Conclusion, Introduction, Transitions, and Outlines
Step 9: Rehearse Your Speech
Step 10: Deliver Your Speech
Critically Evaluating Speeches
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Skill Development Experience: Constructing Conclusions and Introductions
The Public Speaking Sample Assistant: The Preparation Outline
The Public Speaking Sample Assistant: The Template Outline
The Public Speaking Sample Assistant: The Delivery Outline
Skill Development Experience: Checking Your Pronunciation
Self Test: What’s Wrong with These Comments?
Communicating Ethically: Criticizing Ethically
The Public Speaking Sample Assistant: A Poorly Constructed Persuasive Speech
Chapter 13: The Informative Speech
Guidelines for Informative Speaking
Supporting Materials
Presentation Aids
Three Types of Informative Speeches
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Self Test: Using Presentation Software
Skill Development Experience: Evaluating Testimony
Skill Development Experience: Supporting Statements
Communicating Ethically: Speaking Ethically
Skill Development Experience: Preparing an Informative Speech
The Public Speaking Sample Assistant: An Excellent Informative Speech
The Public Speaking Sample Assistant: Special Occasion Speeches (Largely Informative)
Chapter 14: The Persuasive Speech
Goals of Persuasion
Guidelines for Persuasive Speaking
Supporting Materials
Three Types of Persuasive Speeches
Summary of Concepts and Skills
Key Word Quiz
MyCommunicationLab
SPECIAL FEATURES
Communicating Ethically: Emotional Appeals
Self Test: How Credible Are You?
Skill Development Experience: Developing Persuasive Speeches
Skill Development Experience: Preparing a Persuasive Speech
The Public Speaking Sample Assistant: An Excellent Persuasive Speech
The Public Speaking Sample Assistant: Special Occasion Speeches (Largely Persuasive)
Glossary of Concepts and Skills
References
Index
Credits
