This top-selling book presents the essential skills of interpersonal, small group, and public communication, emphasizing the areas of human communication skills, cultural awareness, listening, critical thinking, ethics, power and empowerment, and computer-mediated communication.
Essentials of Human Communication fills the need for a brief, interesting, but serious book that places a strong focus on skill development. In-text features and the text itself highlight the application of human communication skills to the real world and to the workplace.
Table of Contents:
PART ONE FOUNDATIONS OF HUMAN COMMUNICATION
1 The Essentials of Human Communication
Foundations of Human Communication
Communication Models and Concepts
Communication Competence
Principles of Communication
Culture and Human Communication
Skill Development Experiences
2 The Self and Perception
The Self in Human Communication
Self-Disclosure
Perception
Impression Formation
Impression Management: Goals and Strategies
Skill Development Experiences
3 Listening in Human Communication
The Importance of Listening: Professional and Relationship Benefits
Stages of Listening
Listening Barriers
Styles of Effective Listening
Listening Differences: Culture and Gender
Skill Development Experiences
4 Verbal Messages
Principles of Verbal Messages
Disconfirmation and Confirmation
Principles for Using Verbal Messages Effectively
Skill Development Experiences
5 Nonverbal Messages
The Functions of Nonverbal Communication
The Channels of Nonverbal Communication
Culture, Gender, and Nonverbal Communication
Nonverbal Communication Skills
Skill Development Experiences
PART TWO CONTEXTS OF HUMAN COMMUNICATION
6 Interpersonal Communication and Conversation
Conversation
Principles of Conversation
Everyday Conversations
Skill Development Experiences
7 Interpersonal Relationships
The Stages of Interpersonal Relationships
Interpersonal Relationship Types
Theories of Interpersonal Communication and Relationships
Culture, Technology, Work, and Relationships
Skill Development Experiences
8 Managing Interpersonal Conflict
Preliminaries to Interpersonal Conflict
Principles of Interpersonal Conflict
Conflict Management Strategies
Skill Development Experiences
9 Small Group Communication
Essentials of Small Groups and Teams
Small Group Culture
Brainstorming Groups
Information-Sharing Groups
Problem-Solving Groups
Skill Development Experiences
10 Members and Leaders in Small Group Communication
Members in Small Group Communication
Leaders in Small Group Communication
Membership, Leadership, and Culture
Skill Development Experiences
11 Public Speaking Preparation (Steps 1–6)
The Nature of Public Speaking
Step 1: Select Your Topic and Purpose
Step 2: Analyze Your Audience
Step 3: Research Your Topic
Step 4: Formulate Your Thesis and Identify Your Main Points
Step 5: Support Your Main Points
Step 6: Organize Your Information
Skill Development Experiences
12 Public Speaking Preparation and Delivery (Steps 7–10)
Step 7: Word Your Speech
Step 8: Construct Your Conclusion and Introduction
Step 9: Rehearse Your Speech
Step 10: Deliver Your Speech
Critically Evaluating Speeches
Skill Development Experiences
13 The Informative Speech
Guidelines for Informative Speaking
Supporting Materials
Presentation Aids
Speeches of Description
Speeches of Definition
Speeches of Demonstration
Skill Development Experiences
14 The Persuasive Speech
Goals of Persuasion
Guidelines for Persuasive Speaking
Supporting Materials
Persuasive Speeches on Questions of Fact
Persuasive Speeches on Questions of Value
Persuasive Speeches on Questions of Policy
Skill Development Experiences
Glossary of Human Communication Concepts and Skills
Bibliography
Index
Credits
