Updated in a new 2nd edition, Interpersonal Messages stresses the importance of politeness, cultural awareness and ethical principles within daily interpersonal interactions by engaging students with its lively and accessible insight to interpersonal skill development.
By creating a foundation for the reader, Interpersonal Messages gives room to understand the concepts of interpersonal communication and to develop the skills necessary to apply what they've learned. With a focus on skill-building, this book helps the reader to understand how to master interpersonal communication and relationship skills.
Table of Contents:
Part One. Preliminaries to Interpersonal Messages
Chapter 1 Foundations of Interpersonal Communication
Why Study Interpersonal Communication
The Nature of Interpersonal Communication
The Elements of Interpersonal CommunicationInterpersonal Competence
Principles of Interpersonal Communication
Chapter 2 Culture and Interpersonal Communication
Culture and Interpersonal Communication
Cultural Differences Intercultural Communication
Chapter 3 Perception and the Self in Interpersonal Communication
The Self in Interpersonal Communication
Perception in Interpersonal Communication
Impression Formation
Impression Management: Goals and Strategies
Chapter 4 Listening in Interpersonal Communication
The Importance of Listening: Task and Relationship Benefits
The Stages of Listening
Listening Barriers
Styles of Listening Effectively
Listening, Culture, and Gender
Part Two. Interpersonal Messages in Context
Chapter 5 Verbal Messages
Principles of Verbal Messages
Confirmation and Disconfirmation
Guidelines for Using Verbal Messages Effectively
Chapter 6 Nonverbal Messages
The Benefits of Effective Nonverbal Communication
The Functions of Nonverbal Messages
The Channels of Nonverbal Messages
Some Nonverbal Communication Skills
Chapter 7 Emotional Messages
Principles of Emotions and Emotional Messages
Obstacles in Communicating Emotions
Skills for Expressing Emotions
Learn to Handle Anger: A Special Case Illustration
Skills for Responding to the Emotions of Others
Chapter 8 Messages in Conversation
Principles of Conversation
Conversational Disclosure: Revealing Yourself
Everyday Conversation
Chapter 9 Interpersonal Relationships
Advantages and Disadvantages of Interpersonal Relationships
Relationship Stages
Relationship Movement
The Dark Side of Interpersonal Relationships
Chapter 10 Interpersonal Relationship Types and Theories
Relationship Types
Relationship Theories
Chapter 11 Interpersonal Conflict Management
What Is Interpersonal Conflict?
Principles of Interpersonal Conflict
Conflict Management Stages
Conflict Management Strategies
