Managing Knowledge: A Practical Web-Based Approach

Managing "knowledge" is a new and vital skill for corporations. In the information economy, the organization that knows the most about itself and its business is best positioned for success. But, how do you begin to implement a knowledge management strategy? How can you get started making better use of your organization's data, information, and knowledge? Managing Knowledge is the first practical guide to applying the theories and reaping the benefits of knowledge management. You will learn tools, techniques, and methodologies to help you: *Evaluate content in the context of corporate goals *Determine what information should be included and excluded in a knowledge management implementation *Create a Web-based knowledge management strategy to support critical business processes *Find the right people to manage important content *Facilitate and encourage knowledge sharing Knowledge management allows you to increase productivity and reduce costs throughout your supply chain by getting the right content to the right people at the right time.With this book, you will learn proven methods for identifying valuable information--corporate intellectual capital--and linking it to business processes before deploying an internal Web, sparing information managers frustration. The authors demonstrate how to begin this challenging task, how to keep it moving forward, and how to overcome cultural, political, and organizational barriers to success. 020143315XB04062001

Table of Contents:
Preface: Who Should Read This Book? Is This Book Right for You? Why This Book Is Different. Acknowledgments. Introduction: Retooling for the Information Economy. Data-Induced Paralysis. Why You Need Managing Knowledge. A Tactical Definition of Knowledge. Simplicity and Knowledge. People, Content, and Technology. Navigating the Information Maelstrom. How This Book Is Organized. I. GETTING STARTED. 1. Strategy. Beyond Accessibility—From Information Systems to Managing Knowledge. The Audit—Matching KM Projects to Business Objectives. The Content Portfolio—Knowing What’s Important. The Knowledge Architecture’The Scope of the Effort. Return on Investment. 2. Profiling People. Whom Do You Profile? How Do You Profile? II. ORGANIZING AROUND KNOWLEDGE. 3. Storyboarding Knowledge. Mapping People and Content. Step One: Identifying Your Strategic Business Cycles. Step Two: Mapping Your Information Leverage Points. Step Three: Adding the People. Step Four: Identifying the Content. 4. Mapping the Knowledge Network. Step One: Identifying Content Centers. Step Two: Adding Content Satellites. Step Three: Staffing and Assigning Ownership. Part Three: Knowledge Architecture. 5. Hiring People. The Levels of Knowledge Managers. Knowledge Analyst. Knowledge Author. Extended Team. 6. Mobilizing Content. Avoiding the “Index Everything” Fallacy. Common Vocabulary. Common Ground. Content Types. Maintaining Discipline. Assigning Ownership. 7. Building the Technical Architecture. Overview. Layer One: Access. Layer Two: Interface. Layer Three: Intelligence. Layer Four: Knowledge-Enabling Applications. Layer Five: Transport. Layer Six: Repositories. IV. THE NINETY-DAY ACTION PLAN. Action Plan: Day 1-Day 30. Action Plan: Day 31-Day 60. Action Plan: Day 61-Day 90. Index. Authors. 020143315XT04062001

About the Author :
Wayne Applehans, Alden Globe, and Greg Laugero are acknowledged experts in the developing field of Web-based knowledge management. They work for J.D. Edwards in Denver, Colorado, a leading developer of multinational, integrated enterprise software for distribution, finance, human resources, manufacturing, and supply chain management. Their diverse backgrounds span the fields of communication, organizational change, human resources, online marketing, publishing, advertising, information design, electronic community building, IT, and knowledge management. They are winners of the 1997 Software Marketing Awards Best Web Marketing Program. Alden Globe, with Greg Laugero, founded Industrial Wisdom, LLC¿a company that focuses on driving down costs and driving up profitability by getting authoritative, accurate, and consistent information to decision makers at all levels of the organization. He is a renowned intranet evangelist and knowledge management expert whose pioneering work on J.D. Edwards' Knowledge Garden has been widely studied. Greg Laugero, with Alden Globe, founded Industrial Wisdom, LLC--a company that focuses on driving down costs and driving up profitability by getting authoritative, accurate, and consistent information to decision makers at all levels of the organization. He is an expert in the disciplines of intellectual capital management and organizational communications. 020143315XAB03222002