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IT Essentials Companion Guide v7: (Companion Guide)

IT Essentials Companion Guide v7: (Companion Guide)


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About the Book

IT Essentials v7 Companion Guide supports the Cisco Networking Academy IT Essentials version 7 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to safely and securely troubleshoot hardware and software issues.   The features of the Companion Guide are designed to help you study and succeed in this course:   ·         Chapter objectives–Review core concepts by answering the focus questions listed at the beginning of each chapter. ·         Key terms–Refer to the updated lists of networking vocabulary introduced, and turn to the highlighted terms in context. ·         Course section numbering–Follow along with the course heading numbers to easily jump online to complete labs, activities, and quizzes referred to within the text. ·         Check Your Understanding Questions and Answer Key–Evaluate your readiness with the updated end-of-chapter questions that match the style of questions you see on the online course quizzes.     This book is part of the Cisco Networking Academy Series from Cisco Press®. Books in this series support and complement the Cisco Networking Academy.

Table of Contents:
Introduction xxxiii Chapter 1 Introduction to Personal Computer Hardware 1 Objectives 1 Key Terms 1 Introduction to Personal Computers (1.0) 4 Personal Computers (1.1) 4     What Is in a Computer? (1.1.1) 4     Electrical and ESD Safety (1.1.2) 5 PC Components (1.2) 6     Case and Power Supplies (1.2.1) 6     Motherboards (1.2.2) 12     CPUs and Cooling Systems (1.2.3) 16     Memory (1.2.4) 18     Adapter Cards and Expansion Slots (1.2.5) 25     Hard Disk Drives and SSDs (1.2.6) 28     Optical Storage Devices (1.2.7) 32     Ports, Cables, and Adapters (1.2.8) 34     Input Devices (1.2.9) 42     Output Devices (1.2.10) 50 Computer Disassembly (1.3) 53     The Technician’s Toolkit (1.3.1) 53     Computer Disassembly (1.3.2) 53 Summary (1.4) 54 Practice 54 Check Your Understanding Questions 55 Chapter 2 PC Assembly 59 Objectives 59 Key Terms 59 Introduction to PC Assembly (2.0) 61 Assemble the Computer (2.1) 61     General and Fire Safety (2.1.1) 61     Open the Case and Connect the Power Supply (2.1.2) 62     Install the Motherboard Components (2.1.3) 65     Install Internal Drives (2.1.4) 69     Install the Adapter Cards (2.1.5) 74     Select Additional Storage (2.1.6) 81     Install the Cables (2.1.7) 84 Summary (2.2) 90 Practice 91 Check Your Understanding Questions 91 Chapter 3 Advanced Computer Hardware 95 Objectives 95 Key Terms 95 Introduction to Advanced Computer Hardware (3.0) 98 Boot the Computer (3.1) 98     POST, BIOS, CMOS, and UEFI (3.1.1) 99     BIOS/UEFI Configuration (3.1.2) 104 Electrical Power (3.2) 107     Wattage and Voltage (3.2.1) 107     Power Fluctuation and Protection (3.2.2) 109 Advanced Computer Functionality (3.3) 111     CPU Architectures and Operation (3.3.1) 111     RAID (3.3.2) 117     Ports, Connectors, and Cables (3.3.3) 119     Monitors (3.3.4) 135 Computer Configuration (3.4) 140     Upgrade Computer Hardware (3.4.1) 140     Configurations for Specialized Computers (3.4.2) 145 Protecting the Environment (3.5) 155     Safe Disposal of Equipment and Supplies (3.5.1) 155 Summary (3.6) 158 Practice 159 Check Your Understanding Questions 159 Chapter 4 Preventive Maintenance and Troubleshooting 163 Objectives 163 Key Terms 163 Introduction (4.0) 164 Preventive Maintenance (4.1) 164     PC Preventive Maintenance Overview (4.1.1) 164 Troubleshooting Process (4.2) 167     Troubleshooting Process Steps (4.2.1) 167     Common Problems and Solutions for PCs (4.2.2) 176     Apply Troubleshooting Process to Computer Components and Peripherals (4.2.3) 185 Summary (4.3) 188 Practice 188 Check Your Understanding Questions 189 Chapter 5 Networking Concepts 193 Objectives 193 Key Terms 193 Introduction (5.0) 196 Network Components and Types (5.1) 196     Types of Networks (5.1.1) 196     Internet Connection Types (5.1.2) 203 Networking Protocols, Standards, and Services (5.2) 207     Transport Layer Protocols (5.2.1) 208     Application Port Numbers (5.2.2) 213     Wireless Protocols (5.2.3) 217     Network Services (5.2.4) 222 Network Devices (5.3) 232     Basic Network Devices (5.3.1) 232     Security Devices (5.3.2) 238     Other Network Devices (5.3.3) 242 Network Cables (5.4) 246     Network Tools (5.4.1) 246 Copper Cables and Connectors (5.4.2) 251     Fiber Cables and Connectors (5.4.3) 256 Summary (5.5) 262 Practice 263 Check Your Understanding Questions 263 Chapter 6 Applied Networking 267 Objectives 267 Key Terms 267 Introduction (6.0) 269 Device to Network Connection (6.1) 269     Network Addressing (6.1.1) 269     Configure a NIC (6.1.2) 280     Configure a Wired and Wireless Network (6.1.3) 286     Firewall Settings (6.1.4) 299     IoT Device Configuration (6.1.5) 307 Basic Troubleshooting Process for Networks (6.2) 309     Applying the Troubleshooting Process to Networks (6.2.1) 310     Network Problems and Solutions (6.2.2) 313 Summary (6.3) 319 Practice 319 Check Your Understanding Questions 320 Chapter 7 Laptops and Other Mobile Devices 325 Objectives 325 Key Terms 325 Introduction (7.0) 328 Characteristics of Laptops and Other Mobile Devices (7.1) 328     Mobile Device Overview (7.1.1) 329     Laptop Components (7.1.2) 336     Laptop Display Components (7.1.3) 341 Laptop Configuration (7.2) 344     Power Settings Configuration (7.2.1) 344     Wireless Configuration (7.2.2) 346 Laptop Hardware and Component Installation and Configuration (7.3) 350     Expansion Slots (7.3.1) 351     Replacing Laptop Components (7.3.2) 356 Other Mobile Device Hardware Overview (7.4) 360     Other Mobile Device Hardware (7.4.1) 360     Specialty Mobile Devices (7.4.2) 364 Network Connectivity and Email (7.5) 368     Wireless and Cellular Data Networks (7.5.1) 368     Bluetooth (7.5.2) 374     Configuring Email (7.5.3) 378     Mobile Device Synchronization (7.5.4) 383 Preventive Maintenance for Laptops and Other Mobile Devices (7.6) 388     Scheduled Maintenance for Laptops and Other Mobile Devices (7.6.1) 388 Basic Troubleshooting Process for Laptops and Other Mobile Devices (7.7) 391     Applying the Troubleshooting Process to Laptops and Other Mobile Devices (7.7.1) 391     Common Problems and Solutions for Laptops and Other Mobile Devices (7.7.2) 395 Summary (7.8) 401 Practice 402 Check Your Understanding Questions 402 Chapter 8 Printers 407 Objectives 407 Key Terms 407 Introduction (8.0) 409 Common Printer Features (8.1) 409     Characteristics and Capabilities (8.1.1) 409     Printer Connections (8.1.2) 413 Printer Type Comparison (8.2) 417     Inkjet Printers (8.2.1) 417     Laser Printers (8.2.2) 423     Laser Printing Process (8.2.3) 427     Thermal Printers and Impact Printers (8.2.4) 434     Virtual Printers (8.2.5) 437     3D Printers (8.2.6) 438 Installing and Configuring Printers (8.3) 442     Installing and Updating a Printer (8.3.1) 442     Configuring Options and Default Settings (8.3.2) 444     Optimizing Printer Performance (8.3.3) 446 Sharing Printers (8.4) 448     Operating System Settings for Sharing Printers (8.4.1) 448     Print Servers (8.4.2) 451 Maintaining and Troubleshooting Printers (8.5) 454     Printer Preventive Maintenance (8.5.1) 454     Inkjet Printer Preventive Maintenance (8.5.2) 456     Laser Printer Preventive Maintenance (8.5.3) 456     Thermal Printer Preventive Maintenance (8.5.4) 457     Impact Printer Preventive Maintenance (8.5.5) 459     3D Printer Preventive Maintenance (8.5.6) 460     Applying the Troubleshooting Process to Printers (8.5.7) 461     Problems and Solutions (8.5.8) 464 Summary (8.6) 468 Practice 469 Check Your Understanding Questions 469 Chapter 9 Virtualization and Cloud Computing 473 Objectives 473 Key Terms 473 Introduction (9.0) 474 Virtualization (9.1) 474     Virtualization (9.1.1) 474     Client-Side Virtualization (9.1.2) 478 Cloud Computing (9.2) 483     Cloud Computing Applications (9.2.1) 483     Cloud Services (9.2.2) 484 Summary (9.3) 488 Practice 488 Check Your Understanding Questions 489 Chapter 10 Windows Installation 493 Objectives 493 Key Terms 493 Introduction (10.0) 495 Modern Operating Systems (10.1) 495     Operating System Features (10.1.1) 495     Customer Requirements for an Operating System (10.1.2) 500     Operating System Upgrades (10.1.3) 504 Disk Management (10.2) 509     Disk Management (10.2.1) 509 Installation and Boot Sequence (10.3) 515     Basic Windows Installation (10.3.1) 515     Custom Installation Options (10.3.2) 517     Windows Boot Sequence (10.3.3) 524 Summary (10.4) 528 Practice 528 Labs 528 Check Your Understanding Questions 529 Chapter 11 Windows Configuration 533 Objectives 533 Key Terms 534 Introduction (11.0) 538 Windows Desktop and File Explorer (11.1) 538     Comparing Windows Versions (11.1.1) 539     The Windows Desktop (11.1.2) 542     Windows Task Manager (11.1.3) 554     Windows File Explorer (11.1.4) 556 Configure Windows with Control Panels (11.2) 567     Control Panel Utilities (11.2.1) 567     User and Account Control Panel Items (11.2.2) 575     Network and Internet Control Panels (11.2.3) 579     Display Settings and Control Panel (11.2.4) 588     Power and System Control Panels (11.2.5) 591     Hardware and Sound Control Panels (11.2.6) 600     Clock, Region, and Language (11.2.7) 604     Programs and Features Control Panels (11.2.8) 608     Other Control Panels (11.2.9) 610 System Administration (11.3) 614     Administrative Tools (11.3.1) 614     System Utilities (11.3.2) 624     Disk Management (11.3.3) 631     Application Installation and Configuration (11.3.4) 639 Command-Line Tools (11.4) 644     Using Windows CLI (11.4.1) 644     File System CLI Commands (11.4.2) 650     Disk CLI Commands (11.4.3) 666     Task and System CLI Commands (11.4.4) 670     Other Useful CLI Commands (11.4.5) 675 Windows Networking (11.5) 680     Network Sharing and Mapping Drives (11.5.1) 680     Sharing Local Resources with Others (11.5.2) 685     Configure a Wired Network Connection (11.5.3) 688     Configure a Wireless Network Interface in Windows (11.5.4) 695     Remote Access Protocols (11.5.5) 697     Remote Desktop and Assistance (11.5.6) 699 Common Preventive Maintenance Techniques for Operating Systems (11.6) 700     OS Preventive Maintenance Plan (11.6.1) 700     Backup and Restore (11.6.2) 704 Basic Troubleshooting Process for Windows Operating Systems (11.7) 707     Applying Troubleshooting Process to Windows Operating Systems (11.7.1) 707     Common Problems and Solutions for Windows Operating Systems (11.7.2) 711     Advanced Troubleshooting for Windows Operating Systems (11.7.3) 716 Summary (11.8) 720 Practice 721 Check Your Understanding Questions 722 Chapter 12 Mobile, Linux, and macOS Operating Systems 727 Objectives 727 Key Terms 727 Introduction (12.0) 729 Mobile Operating Systems (12.1) 729     Android vs. iOS (12.1.1) 729     Android Touch Interface (12.1.2) 734     iOS Touch Interface (12.1.3) 737     Common Mobile Device Features (12.1.4) 741 Methods for Securing Mobile Devices (12.2) 755     Screen Locks and Biometric Authentication (12.2.1) 755     Cloud-Enabled Services for Mobile Devices (12.2.2) 758     Software Security (12.2.3) 763 Linux and macOS Operating Systems (12.3) 767     Linux and macOS Tools and Features (12.3.1) 767     Linux and macOS Best Practices (12.3.2) 778     Basic CLI Commands (12.3.3) 783 Basic Troubleshooting Process for Mobile, Linux, and macOS Operating Systems (12.4) 793     Applying the Troubleshooting Process to Mobile, Linux, and macOS Operating Systems (12.4.1) 794     Common Problems and Solutions for Other Operating Systems (12.4.2) 798 Summary (12.5) 805 Practice 805 Check Your Understanding Questions 806 Chapter 13 Security 811 Objectives 811 Key Terms 811 Introduction (13.0) 814 13.1 Security Threats (13.1) 814     Malware (13.1.1) 814     Preventing Malware (13.1.2) 820     Network Attacks (13.1.3) 825     Social Engineering Attacks (13.1.4) 830 Security Procedures (13.2) 834     Security Policy (13.2.1) 834     Protecting Physical Equipment (13.2.2) 835     Protecting Data (13.2.3) 841     Data Destruction (13.2.4) 847 Securing Windows Workstations (13.3) 849     Securing a Workstation (13.3.1) 849     Windows Local Security Policy (13.3.2) 855     Managing Users and Groups (13.3.3) 860     Windows Firewall (13.3.4) 869     Web Security (13.3.5) 876     Security Maintenance (13.3.6) 882 Wireless Security (13.4) 885     Configure Wireless Security (13.4.1) 886 Basic Troubleshooting Process for Security (13.5) 900     Applying the Troubleshooting Process to Security (13.5.1) 900     Common Problems and Solutions for Security (13.5.2) 904 Summary (13.6) 906 Practice 907 Check Your Understanding Questions 908 Chapter 14 The IT Professional 913 Objectives 913 Key Terms 913 Introduction (14.0) 915 Communication Skills and the IT Professional (14.1) 915     Communication Skills, Troubleshooting, and Professional Behavior (14.1.1) 915     Working with a Customer (14.1.2) 917     Professional Behavior (14.1.3) 919     The Customer Call (14.1.4) 922 Operational Procedures (14.2) 925     Documentation (14.2.1) 925     Change Management (14.2.2) 928     Disaster Prevention and Recovery (14.2.3) 931 Ethical and Legal Considerations (14.3) 934     Ethical and Legal Considerations in the IT Profession (14.3.1) 935     Legal Procedures Overview (14.3.2) 940 Call Center Technicians (14.4) 944     Call Centers, Level One and Level Two Technicians (14.4.1) 944     Basic Scripting and the IT Professional (14.4.2) 949 Summary (14.5) 958 Practice 959 Check Your Understanding Questions 959 Appendix A Answers to “Check Your Understanding” Questions 965 Glossary 985     9780135645376   TOC   1/30-2020 

About the Author :
Cisco Networking Academy  is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.


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Product Details
  • ISBN-13: 9780135622766
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Cisco Press
  • Language: English
  • Series Title: Companion Guide
  • ISBN-10: 013562276X
  • Publisher Date: 23 Mar 2021
  • Binding: Digital download
  • No of Pages: 928


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