IT Essentials Course Booklet v7
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IT Essentials Course Booklet v7

IT Essentials Course Booklet v7


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About the Book

Your Cisco Networking Academy Course Booklet is designed as a study resource you can easily read, highlight, and review on the go, wherever the Internet is not available or practical: The text is extracted directly, word-for-word, from the online course so you can highlight important points and take notes in the "Your Chapter Notes" section. Headings with the exact page correlations provide a quick reference to the online course for your classroom discussions and exam preparation. An icon system directs you to the online curriculum to take full advantage of the images embedded within the Networking Academy online course interface and reminds you to do the labs, interactive activities, packet tracer activities, watch videos, and take the chapter quizzes. The Course Booklet is a basic, economical paper-based resource to help you succeed with the Cisco Networking Academy online course.

Table of Contents:
 Chapter 1 Introduction to Personal Computer Hardware 1 1.0 Introduction to Personal Computers 1 1.1 Personal Computers 1     1.1.1 What is in a Computer? 1     1.1.2 Electrical and ESD Safety 1 1.2 PC Components 2     1.2.1 Case and power supplies 2     1.2.2 Motherboards 4     1.2.3 CPUs and Cooling Systems 6     1.2.4 Memory 6     1.2.5 Adapter Cards and Expansion Slots 8     1.2.6 Hard disk drives and SSDs 9     1.2.7 Optical Storage Devices 11     1.2.8 Ports, Cables, and Adaptors 11     1.2.9 Input Devices 12     1.2.10 Output Devices 12 1.3 Computer Disassembly 13     1.3.1 The Technician’s Toolkit 13     1.3.2 Computer Disassembly 13 1.4 Summary 14 Chapter 1 Quiz 15 Chapter 1 Exam 15 Your Chapter Notes 15 Chapter 2 PC Assembly 17 2.0 Introduction to PC Assembly 17 2.1 Assemble the Computer 17     2.1.1 General and Fire Safety 17     2.1.2 Open the Case and Connect the Power Supply 17     2.1.3 Install the Motherboard Components 19     2.1.4 Install Internal Drives 21     2.1.5 Install the Adapter Cards 23     2.1.6 Select Additional Storage 25     2.1.7 Install the Cables 26 2.2 Summary 28 Chapter 2 Quiz 30 Chapter 2 Exam 30 Your Chapter Notes 30 Chapter 3 Advanced Computer Hardware 31 3.0 Introduction to Advanced Computer Hardware 31 3.1 Boot the Computer 31     3.1.1 POST, BIOS, CMOS and UEFI 31     3.1.2 BIOS/UEFI Configuration 33 3.2 Electrical Power 35     3.2.1 Wattage and Voltage 35     3.2.2 Power Fluctuation and Protection 36 3.3 Advanced Computer Functionality 37     3.3.1 CPU Architectures and Operation 37     3.3.2 RAID 39     3.3.3 Ports, Connectors, and Cables 40     3.3.4 Monitors 41 3.4 Computer Configuration 42     3.4.1 Upgrade Computer Hardware 42     3.4.2 Configurations for Specialized Computers 45 3.5 Protecting the Environment 47     3.5.1 Safe Disposal of Equipment and Supplies 47 3.6 Summary 48 Chapter 3 Quiz 50 Chapter 3 Exam 50 Your Chapter Notes 50 Chapter 4 Preventive Maintenance and Troubleshooting 51 4.0 Introduction 51 4.1 Preventive Maintenance 51     4.1.1 PC Preventive Maintenance Overview 51 4.2 Troubleshooting Process 53     4.2.1 Troubleshooting Process Steps 53     4.2.2 Common Problems and Solutions for PCs 58     4.2.3 Apply Troubleshooting Process to Computer Components and Peripherals 58 4.3 Summary 60 Chapter 4 Quiz 61 Chapter 4 Exam 61 Your Chapter Notes 61 Chapter 5 Networking Concepts 63 5.0 Introduction 63 5.1 Network Components and Types 63     5.1.1 Types of Networks 63     5.1.2 Internet Connection Types 64 5.2 Networking Protocols, Standards, and Services 67     5.2.1 Transport Layer Protocols 67     5.2.2 Application Port Numbers 68     5.2.3 Wireless Protocols 69     5.2.4 Network Services 70 5.3 Network Devices 73     5.3.1 Basic Network Devices 73     5.3.2 Security Devices 76     5.3.3 Other Network Devices 77 5.4 Network Cables 79     5.4.1 Network Tools 79     5.4.2 Copper Cables and Connectors 79     5.4.3 Fiber Cables and Connectors 80 5.5 Summary 81 Chapter 5 Quiz 83 Chapter 5 Exam 83 Your Chapter Notes 83 Chapter 6 Applied Networking 85 6.0 Introduction 85 6.1 Device to Network Connection 85     6.1.1 Network Addressing 85     6.1.2 Configure a NIC 89     6.1.3 Configure a Wired and Wireless Network 92     6.1.4 Firewall Settings 94     6.1.5 IoT Device Configuration 97 6.2 Basic Troubleshooting Process for Networks 98     6.2.1 Applying the Troubleshooting Process to 98     6.2.2 Network Problems and Solutions 99 6.3 Summary 99 Chapter 6 Quiz 101 Chapter 6 Exam 101 Your Chapter Notes 101 Chapter 7 Laptops and Other Mobile Devices 103 7.0 Introduction 103 7.1 Characteristics of laptops and other mobile devices 103     7.1.1 Mobile Device Overview 103     7.1.2 Laptop Components 106     7.1.3 Laptop Display Components 108 7.2 Laptop Configuration 109     7.2.1 Power Settings Configuration 109     7.2.2 Wireless Configuration 110 7.3 Laptop Hardware and Component Installation and Configuration 112     7.3.1 Expansion Slots 112     7.3.2 Replacing Laptop Components 114 7.4 Other Mobile Device Hardware Overview 117     7.4.1 Other Mobile Device Hardware 117     7.4.2 Specialty Mobile Devices 118 7.5 Network Connectivity and Email 119     7.5.1 Wireless and Cellular Data Networks 119     7.5.2 Bluetooth 121     7.5.3 Configuring Email 122     7.5.4 Mobile Device Synchronization 124 7.6 Preventive Maintenance for Laptops and other Mobile Devices 126     7.6.1 Scheduled Maintenance for Laptops and other Mobile Devices 126 7.7 Basic Troubleshooting Process for Laptops and other Mobile Devices 127     7.7.1 Applying the Troubleshooting Process to Laptops and other Mobile Devices 127     7.7.2 Common Problems and Solutions for Laptops and Other Mobile Devices 128 7.8 Summary 129 Chapter 7 Quiz 131 Chapter 7 Exam 131 Your Chapter Notes 131 Chapter 8 Printers 133 8.0 Introduction 133 8.1 Common Printer Features 133     8.1.1 Characteristics and Capabilities 133     8.1.2 Printer Connections 135 8.2 Printer Type Comparison 135     8.2.1 Inkjet Printers 135     8.2.2 Laser Printers 135     8.2.3 Laser Printing Process 136     8.2.4 Thermal Printers and Impact Printers 136     8.2.5 Virtual Printers 137     8.2.6 3D Printers 137 8.3 Installing and Configuring Printers 138     8.3.1 Installing and Updating a Printer 138     8.3.2 Configuring Options and Default Settings 139     8.3.3 Optimizing Printer Performance 139 8.4 Sharing Printers 140     8.4.1 Operating System Settings for Sharing Printers 140     8.4.2 Print Servers 141 8.5 Maintaining and Troubleshooting Printers 143     8.5.1 Printer Preventive Maintenance 143     8.5.2 Inkjet Printer Preventive Maintenance 143     8.5.3 Laser Printer Preventive Maintenance 144     8.5.4 Thermal Printer Preventive Maintenance 145     8.5.5 Impact Printer Preventive Maintenance 145     8.5.6 3D Printer Preventive Maintenance 145     8.5.7 Applying the Troubleshooting Process to Printers 146     8.5.8 Problems and Solutions 147 8.6 Summary 147 Chapter 8 Quiz 149 Chapter 8 Exam 149 Your Chapter Notes 149 Chapter 9 Virtualization and Cloud Computing 151 9.0 Introduction 151 9.1 Virtualization 151     9.1.1 Virtualization 151     9.1.2 Client-Side Virtualization 153 9.2 Cloud Computing 155     9.2.1 Cloud Computing Applications 155     9.2.2 Cloud Services 155 9.3 Summary 156 Chapter 9 Quiz 158 Chapter 9 Exam 158 Your Chapter Notes 158 Chapter 10 Windows Installation 159 10.0 Introduction 159 10.1 Modern Operating Systems 159     10.1.1 Operating System Features 159     10.1.2 Customer Requirements for an Operating System 160     10.1.3 Operating System Upgrades 162 10.2 Disk Management 163     10.2.1 Disk Management 163 10.3 Installation and Boot Sequence 166     10.3.1 Basic Windows Installation 166     10.3.2 Custom Installation Options 167     10.3.3 Windows Boot Sequence 170 10.4 Summary 171 Chapter 10 Quiz 172 Chapter 10 Exam 172 Your Chapter Notes 172 Chapter 11 Windows Configuration 173 11.0 Introduction 173 11.1 Windows Desktop and File Explorer 173     11.1.1 Comparing Windows Versions 173     11.1.2 The Windows Desktop 175     11.1.3 Windows Task Manager 178     11.1.4 Windows File Explorer 180 11.2 Configure Windows with Control Panels 183     11.2.1 Control Panel Utilities 183     11.2.2 User and Account Control Panel Items 184     11.2.3 Network and Internet Control Panels 185     11.2.4 Display Settings and Control Panel 187     11.2.5 Power and System Control Panels 188     11.2.6 Hardware and Sound Control Panels 190     11.2.7 Clock, Region, and Language 191     11.2.8 Programs and Features Control Panels 192     11.2.9 Other Control Panels 193 11.3 System Administration 194     11.3.1 Administrative Tools 194     11.3.2 System Utilities 197     11.3.3 Disk Management 199     11.3.4 Application Installation and Configuration 202 11.4 Command-Line Tools 204     11.4.1 Using Windows CLI 204     11.4.2 File System CLI Commands 205     11.4.3 Disk CLI Commands 206     11.4.4 Task and System CLI Commands 207     11.4.5 Other Useful CLI Commands 207 11.5 Windows Networking 208     11.5.1 Network Sharing and Mapping Drives 208     11.5.2 Sharing Local Resources with Others 210     11.5.3 Configure a Wired Network Connection 211     11.5.4 Configure a Wireless Network Interfaces in Windows 213     11.5.5 Remote Access Protocols 213     11.5.6 Remote Desktop and Assistance 214 11.6 Common Preventive Maintenance Techniques for Operating Systems 215     11.6.1 OS Preventive Maintenance Plan 215     11.6.2 Backup and Restore 217 11.7 Basic Troubleshooting Process for Windows Operating Systems 218     11.7.1 Applying Troubleshooting Process to Windows Operating Systems 218     11.7.2 Common Problems and Solutions for Windows Operating Systems 219     11.7.3 Advanced Troubleshooting for Windows Operating Systems 219 11.8 Summary 219 Chapter 11 Quiz 221 Chapter 11 Exam 221 Your Chapter Notes 221 Chapter 12 Mobile, Linux, and macOS Operating Systems 223 12.0 Introduction 223 12.1 Mobile Operating Systems 223     12.1.1 Android vs. iOS 223     12.1.2 Android Touch Interface 224     12.1.3 iOS Touch Interface 224     12.1.4 Common Mobile Device Features 225 12.2 Methods for Securing Mobile Devices 227     12.2.1 Screen Locks and Biometric Authentication 227     12.2.2 Cloud-Enabled Services for Mobile Devices 227     12.2.3 Software Security 228 12.3 Linux and macOS Operating Systems 230     12.3.1 Linux and macOS tools and features 230     12.3.2 Linux and macOS Best Practices 233     12.3.3 Basic CLI Commands 234 12.4 Basic Troubleshooting Process for Mobile, Linux, and macOS Operating Systems 236     12.4.1 Applying the Troubleshooting Process to Mobile, Linux, and macOS Operating Systems 236     12.4.2 Common Problems and Solutions for Other Operating Systems 237 12.5 Summary 237 Chapter 12 Quiz 239 Chapter 12 Exam 239 Your Chapter Notes 239 Chapter 13 Security 241 13.0 Introduction 241 13.1 Security Threats 241     13.1.1 Malware 241     13.1.2 Preventing Malware 243     13.1.3 Network Attacks 246     13.1.4 Social Engineering Attacks 247 13.2 Security Procedures 248     13.2.1 Security Policy 248     13.2.2 Protecting Physical Equipment 249     13.2.3 Protecting Data 250     13.2.4 Data Destruction 253 13.3 Securing Windows Workstations 254     13.3.1 Securing a Workstation 254     13.3.2 Windows Local Security Policy 256     13.3.3 Managing Users and Groups 258     13.3.4 Windows Firewall 260     13.3.5 Web Security 262     13.3.6 Security Maintenance 264 13.4 Wireless Security 265     13.4.1 Configure Wireless Security 265 13.5 Basic Troubleshooting Process for Security 268     13.5.1 Applying the Troubleshooting Process to Security 268     13.5.2 Common Problems and Solutions for Security 269 13.6 Summary 269 Chapter 13 Quiz 271 Chapter 13 Exam 271 Your Chapter Notes 271 Chapter 14 The IT Professional 273 14.0 Introduction 273 14.1 Communication Skills and the IT Professional 273     14.1.1 Communication Skills, Troubleshooting, and Professional Behavior 273     14.1.2 Working with a Customer 275     14.1.3 Professional Behavior 276     14.1.4 The Customer Call 277 14.2 Operational Procedures 280     14.2.1 Documentation 280     14.2.2 Change Management 281     14.2.3 Disaster Prevention and Recovery 281 14.3 Ethical and Legal Considerations 284     14.3.1 Ethical and Legal Considerations in the IT Profession 284     14.3.2 Legal Procedures Overview 287 14.4 Call Center Technicians 289     14.4.1 Call Centers, Level One and Level Two Technicians 289     14.4.2 Basic Scripting and the IT Professional 291 14.5 Summary 292 Chapter 14 Quiz 294 Chapter 14 Exam 294 Your Chapter Notes 294     9780135612163    TOC    10/1/2019

About the Author :
Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.


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Product Details
  • ISBN-13: 9780135612163
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Cisco Press
  • Height: 275 mm
  • No of Pages: 352
  • Spine Width: 10 mm
  • Width: 215 mm
  • ISBN-10: 0135612160
  • Publisher Date: 17 Dec 2019
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Weight: 802 gr


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