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Showing results for publisher "icmi press (international customer management institute)"

9 results found
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1.
Call Center Agent Motivation and Compensation, the Best of Call Center Management Review
Call Center Agent Motivation and Compensation, the Best of Call Center Management Review
By: Susan Hash, Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED73
Binding:
Paperback
Release:
01 Aug 2004
Language:
English
Out of Stock
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2.
Call Center Operations Management Handbook and Study Guide
Call Center Operations Management Handbook and Study Guide
By: Debbie Harne, Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED811
Binding:
Paperback
Release:
01 Feb 2003
Language:
English
Out of Stock
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3.
Call Center Customer Relationship Management Handbook and Study Guide Version 2.1
Call Center Customer Relationship Management Handbook and Study Guide Version 2.1
By: Debbie Harne, Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED811
Binding:
Paperback
Release:
01 Feb 2003
Language:
English
Out of Stock
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4.
Call Center Humor
Call Center Humor
By: Greg Levin
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED65
Binding:
Paperback
Release:
01 Jan 2008
Language:
English
Out of Stock
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5.
Call Center Forecasting and Scheduling
Call Center Forecasting and Scheduling
By: Greg Levin, Gerry Barber, Ann Smith, Gordon McPherson, Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED73
Binding:
Paperback
Release:
01 Oct 2001
Out of Stock
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6.
Call Center Management on Fast Forward
Call Center Management on Fast Forward
By: Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED146
Binding:
Paperback
Release:
01 Jan 1997
Language:
English
Out of Stock
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7.
Call Center Management on Fast Forward
Call Center Management on Fast Forward
By: Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED76
Binding:
Paperback
Release:
01 May 2012
Language:
English
Out of Stock
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8.
Call Center Humor
Call Center Humor
By: Greg Levin, Susan Hash
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED44
Binding:
Paperback
Release:
01 Oct 2001
Language:
English
Out of Stock
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9.
Call Center Leadership and Business Management Handbook and Study Guide
Call Center Leadership and Business Management Handbook and Study Guide
By: Debbie Harne, Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
No Review Yet
AED811
Binding:
Paperback
Release:
01 Feb 2003
Out of Stock
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