Yang Li Yang Li is a principal researcher from British Telecom. He holds three degrees in computer science and has fourteen years industrial hand-on experience in operational research. In the past, he applied intelligent technology to solving many service opration and optimisation problems in BT, as well as providing consultancy to external organisations such as Etisalat and MoD. His work on service reservation, operational forecasting, strategic co-location, tactical re-skilling, fleet optimisation and ontology management has led to many patent filings, scientific publications and software applications that support real-world business operations. He was winner of BT best paper award, for his PhD work on applying artificial intelligence to software engineering. He also received BCS business analyst of the year medal and was highly commended by IET for his pioneering work on agent-based service analytics, a bottom-up, evidence-based, IT-driven approach to business optimisation. Read More Read Less