YamIrene Yam has 24 years of experience in product and customer marketing. Her experience includes leading CABs for Riverbed, Joyent, EMC, and RingCentral, and consulting for companies of all sizes. She won three awards for customer advocacy: the EMC excellence gold award, RingCentral marketing MVP, and strategic alliance MVP. Build A World-Class Customer Advisory Board: How to Create Deeper Relationships and Validate Strategies, is her first CAB book. Irene is now running her own CAB consulting company, www.ireneyam.com Read More Read Less