William Hardy William C. Chris Hardy, Ph.D., was for more than 10 years Executive Staff Analyst for Measures and Analyses at MCI, responsible for evaluating user perception of the quality of telephone services. He has 35 years experience in communications anlysis, holds 10 patents for communications test and analysis technology, and is an internationally recognized expert in measurement and analysis of communications service quality. He lives in Dallas, Texas. Read More Read Less
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