Tricia McClamTricia McClam, Professor Emeritus, is affiliated with the Mental Health Counseling (Master's) and Counselor Education (Ph.D.) programs at the University of Tennessee, Knoxville. She teaches various courses in both programs, including Cross Cultural Cunseling, Formal Measurement, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam is associate editor of International Education and past co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education, a Certificate of Appreciation from the Council for Standards in Human Service Education, and the Miriam Clubok Award from the National Organization for Human Service Education. With Marianne Woodside, Dr. McClam is co-author of INTRODUCTION TO HUMAN SERVICES (8th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS (8th Ed.), GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT EVERY STUDENT WANTS TO KNOW. Read More Read Less