Stephen M Shapiro

Stephen M. Shapiro leads Accenture's Process Excellence practice in Europe and is a pending partner at Accenture. Within his 14-year career at Accenture, he has worked with more than 20 leading companies including Xerox, UPS, Lucent, and AB. He was one of the founders of Accenture's Process Excellence practice in 1996 and has been one of the leaders of Accenture's reengineering practice since its inception in 1992. From 1996 to 1999, he was the global head of Process Excellence R&D, working with external thought leaders, including Michael Hammer, Peter Keen, University of Cambridge, to create leading edge capabilities. Within and outside of the firm, he is a recognized thought leader in the area of process. Over the past three years, he has spoken to over 40,000 people at large internal and external events focused on Process and eCommerce. He has recently acknowledged in Bill Gate's book, Business @ the Speed of Thought, for contributing to a chapter on Process and Technology.