Reshmi MannaReshmi Manna , Associate Professor, Department of Business Analytics, MIT World Peace University, Pune. She was CEO of HR Knowledge Lab, New Delhi. She has worked with esteemed organisations like India Trade Promoting Organisation (ITPO), IBM, IGNOU,Gargi College (DU) and ICFAI University. Obtained her SRF Fellow post of doctorate, IIT Delhi, PhD and M.Sc. (Developmental Psychology) from Calcutta University, an MBA (HR) and a PGDM in Public Relations from Annamalai University. She has 22 years of experience in behavioural science, business analytics and people analytics. She is certified in Management and Leadership (Level 5) from the Chartered Management Institute (CMI), UK, and a Master Black Belt on Service Quality from Indian Statistic Institute, New Delhi. She has published industry-oriented research papers in international and national journals and is working on process automation patents. Read More Read Less