R M BastienAbout the Author R.M. Bastien is a corporate IT insider writing from the trenches. Over the course of three decades, he's held multiple roles in the IT departments of midsize to large organizations: programmer, business analyst, tester, database admiistrator, solution architect, data architect, enterprise architect, systems integrator. He also held several IT management positions, leading teams of IT architects in insurance, travel and transportation, telecommunications and banking. As an IT project management professional, he delivered projects of all kinds and has overseen the implementation and continuous improvement of project management offices. As a consultant, he helps his customers implement governance mechanisms to improve communications, quality or control and has made several organizational assessments of their IT architecture capability. Mr. Bastien holds a bachelor's degree in management information systems and a research-oriented master's in business administration. He's been a certified project management professional (PMP)(c) since 2002. When he's not busy helping customers, he develops and offers seminars on enterprise architecture, service-oriented architecture and soft skills for IT architects. When he's not busy professionally, he renovates old houses or skips sailboats across oceans. Read More Read Less