Pratyush BharatiPratyush Bharati is an Associate Professor in the Management Science and Information Systems department of College of Management at the University of Massachusetts. He received his Ph. D. from Rensselaer. His present research interests are in: interntional software services industry, diffusion of information technologies in small and medium sized enterprises (SMEs), web-based decision support systems and service quality. His research has been published or is forthcoming in several international journals including Communications of the ACM, Decision Support Systems, IEEE Computer and IT and People. Read More Read Less