Phil TaylorPhil Taylor is Professor of Work and Employment Studies in the Department of Work Employment and Organisation at the University of Strathclyde. He has researched and written extensively on call centres, work organisation, global value chains, the futre of work and trade unionism. He had edited the journals, Work Employment and Society and and New Technology, Work and Employment. He is the co-author of Fighting Fire (New Internationalist, 2018). Read More Read Less