Peter Lyle DeHaanPeter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat magazine and Medical Call Center News covering the healthcare call center industry. Peter's lifetime of experience includes managing a multi-location call center, employment wth a call center vendor, and consultant for healthcare call centers, medical answering services, and telephone answering providers. Learn more at peterlyledehaan.com. Read More Read Less