Michael P. PaganoThe author is a practicing PA with nearly 3 decades of experience and expertise. He was at one time a Professor and Chair of a PA program in Chicago. He currently works in a Level II Trauma Center/Emergency Department and in an Occupational Health ervices Department of a suburban hospital. Over the years, he has worked in numerous medical areas, including surgery, family practice, emergency departments, corporate health, women's health/family planning and occupational medicine. He intends to use his experience and education to assure that the case studies are accurate representations of communication behaviors and provide a wide array of settings and situations for professors and readers to explore, assess and critique. The author also has his PhD in Communication and will use his health communication background to help illustrate the shortcomings of some of the examples and emphasize interactive ways to help aid assimilation, critical thinking and analyses. Over the years, he has written numerous journal articles, published several textbooks and presented at a host of different conferences. Read More Read Less