Lucia AielloLucia Aiello was born in Vico Equense, Italy, in 1980. She is a Researcher in Management and Organization at the University of Rome, Italy, Universitas Mercatorum. She is Professor to contract in Business Organization in University of Rome, Sapienza,Italy. She has been coach and Tutor at Faculty of Economy and Management, University of Rome Universitas Mercatorum, Italy. She has conducted training and coaching activities in ENI Spa, Italy. She holds a degree in Tourism Management from the University of Naples, Italy, Parthenope (2003), and a Ph.D. in Marketing and Communication from the University of Salerno, Italy (2010). Her main research interests are Accessibility for Cultural Business; Business Innovation for SMEs; and Human Resources Management. She is Editor for IGI Global; Journal JDTA, International Journal of Digital Content Technology and its Applications, http://www.aicit.org/jdcta/home/editorial.html; Journal ANC, Advances in Network and Communications, http://www.humanpub.org/anc/home/editorial.html. She has been Assistant to Conference Program Chairs, (2012-2014), Business Systems Laboratory International Symposium “SYSTEMS THINKING FOR A SUSTAINABLE ECONOMY. Advancements in Economic and Managerial Theory and Practice, Universitas Mercatorum, Rome, Italy - January 23-24, 2014. She has been published many times in international books, journals and conference proceedings. Read More Read Less