Kristen CrupiWith more than five years of experience as a technical writer and information architect, Kristen Crupi brings her expertise in user assistance to Microsoft Outlook Version 2002 Step by Step. Kristen served as a technical resource on the Windows 95 Reource Kit team and contributed to the Microsoft Excel 2000 Step by Step courseware. Her background includes extensive online help and training development, and most recently, information architecture for We-based applications. Read More Read Less