Keith KlafehnKeith Klafehn is a Professor Emeritus in Management and Health Care Services at the University of Akron. He is the co-author of two textbooks and numerous articles. He lived each day of Muriel's adventure accompanying her on all of her healthcare intractions with the professionals involved. The author holds undergraduate and master's degrees from Clarkson University and a Ph.D. from Kent State University. He was a university professor for thirty years. Read More Read Less