John Tschohl

John Tschohl, called the guru of customer service by Time and Entrepreneur magazines, is a best selling author, service strategist and president of Service Quality Institute, the global leader in customer service.

For the last 28 yeas he has solely focused on helping organizations drive a service culture through his state of the art research and ability to emotionally communicate the power of the service strategy. As a service strategist he shows firms how to crush the competition, rapidly build market share and build a legendary brand. John Tschohl has influenced millions of business executives worldwide. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition.

Tschohl is dynamic, hard hitting, and inspirational. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service.