Joan E. CongerJOAN E. CONGERreceived her BA from Smith College and her MLIS from the University of Texas, Austin. As a librarian she has coordinated electronic resource management, web development, reference, research instruction, cataloging, systems, acquisitions assessment, and training in libraries large and small, academic and corporate. Through all of these learning experiences she become dedicated to the idea that every current library employee has the power, through collaborative effort, to successfully turn upheaval and uncertainty into extraordinary service. Preparing for this book, Joan began to find research supporting why many of her change efforts succeeded in spite of the kind pessimism of others. Through this research she discovered the field of Organization Development and is now a full-time PhD student in Organizational Development at the Fielding Institute. She hopes to give back to the library profession what she learns there.
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