Jeff ToisterJeff Toister helps customer service teams unlock their hidden potential. He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored customer service training vdeos on LinkedIn Learning including Customer Service Foundations and Leading a Customer-centric Culture. Jeff was named one of the top thirty customer service professionals in the world by Global Gurus. He was also named one of the top fifty thought leaders to follow on Twitter by the International Customer Management Institute. Jeff holds a certified professional in learning and performance (CPLP) certification from the Association for Talent Development. Read More Read Less