Helen SnooksI am a professor in Health Services Research, based in the Centre for Health Information Research and Evaluation (CHIRAL) in the School of Medicine at Swansea University. I am currently Director of AWARD′s Mid and West Wales section. My main researchinterests and expertise lie in the fields of Emergency Pre-hospital and Unscheduled Care, Clinical Audit and Effectiveness, and research support. I am chair of the 999 EMS Research forum and lead the Thematic Research network for emergency and UnScheduled Treatment (TRUST). The focus of my work is to plan, design and carry out evaluations of new models of service delivery. My work is strongly patient-focused and collaborative, and uses mixed methods to achieve study aims - ranging from randomised controlled trials to action research. In recent years, my research support work has taken me to new areas and I have recently been involved in diverse studies concerning; evaluation of policy related to Chronic Conditions Management; evaluation of the delivery of a bibliotherapy scheme in Wales; the provision of gastrointestinal services; and health-related community development. Read More Read Less