Glenn WithiamGlenn Withiam is director of publication services for the Centers and Institutes at the Cornell School of Hotel Administration. He has edited and produced several books, including The Cornell School of Hotel Administration on Hospitality: Cutting Edg Thinking and Practice, Quality Service: The Restaurant Manager's Bible (first and second editions), Negotiation and Administration of Hotel Management Contracts (third edition), Take 5: How You Can Benefit from Just Five Minutes of Daily Exercise and Start a Life-Long Wellness Program, and Internal Control: A Fraud Prevention Handbook for Hotel and Restaurant Managers. Read More Read Less