George SpaffordGeorge Spafford is a research director for Gartner, covering DevOps, technical change, and release management, in addition to the use of bimodal IT and the pace-layered application strategy. His publications include hundreds of articles and numerous ooks on IT service improvement, as well as co-authorship of The Phoenix Project, The Visible Ops Handbook, and Visible Ops Security. Read More Read Less
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