Evangelos GrigoroudisEvangelos Grigoroudis is Professor on management of quality processes in the School of Production Engineering and Management of the Technical University of Crete, Greece (2002-). He has received distinctions from the Hellenic Operational Research Society, the Academy of Business and Administrative Sciences, the World Automation Congress, the Foundation of Ioannis and Vasileia Karayianni, the Technical University of Crete, the State Scholarships Foundation of Greece, and the IEEE TEM Society. He is Associate Editor and member of the Editorial Board of 8 and 6 scientific journals, respectively, and he acts as reviewer for more than 80 journals. He is author and/or editor of 30 books on service quality, operations management, business strategy and management, multicriteria decision aid approaches, and innovation management. He has published more than 200 papers in scientific journals, books and conference proceedings. His research interests include service quality measurement processes, customer and employee satisfaction, performance evaluation, business excellence, operational research, multicriteria decision analysis, data analysis, and marketing. Read More Read Less