Diane Serbin HopkinsDiane Serbin Hopkins is a Certified Experience Economy Expert and was one of the first Chief Experience Officers in the US healthcare industry. She is a nationally known thought leader on consumer experience. She has extensive experience blending mareting, customer experience and innovation strategies in service and healthcare industries.She is the author of Unleashing the Chief Moment Officers, It's Hard to be Easy and co-author of Advice from a Patient and Wake Up and Smell the Innovation. Diane serves as the Senior Leader of Extens Consulting USA. Read More Read Less