David B. GrantDavid B. Grant was Vice Rector (Dean) of Research and Societal Impact and Professor of Supply Chain Management and Social Responsibility at Hanken School of Economics, Helsinki, Finland. He was also a Bualuang ASEAN Chair Professor at Thammast University, Bangkok, Thailand. He received his PhD from Edinburgh University and his thesis, investigating customer service, satisfaction, and service quality in UK food processing logistics, received the James Cooper Memorial Cup PhD Award from the Chartered Institute of Logistics and Transport (UK) in 2003. His research interests include logistics customer service, satisfaction, and service quality, retail logistics including omnichannel, reverse and sustainable and societal logistics. He has over 250 publications in various fora and is Senior Associate Editor for the International Journal of Physical Distribution & Logistics Management, Associate Editor for the Journal of Supply Chain Management and on the editorial board of several other international journals. His book for Kogan Page, Fashion Logistics, co-authored with Professor John Fernie, is in its second edition. In 2019, David was ranked fifth in Economics, Business and Management and first in Industrial Economics and Logistics in an academic study evaluating Finnish professorial research impact and productivity. Read More Read Less