CUTCHER-GERSHENFELDJoel Cutcher-Gershenfeld is Senior Research Scientist and Executive Director of the Engineering Systems Learning Center, with appointments in MIT's Engineering Systems Division and the Sloan School of Management. He has written seven books, including Knowledge-Driven Work (OUP, 1998), and more than sixty articles, chapters, and technical reports. He has extensive experience leading large-scale systems change initiatives and has worked with a wide range of public and private sector employers and unions in the United States, Japan, South Africa, Australia, and other countries. J. Kevin Ford is Professor of Psychology at Michigan State University and a fellow in the American Psychological Association and the Society of Industrial and Organizational Psychology. He has published two books and more than fifty articles, chapters, and technical reports. He is an active consultant with private industry and the public sector on training, teamwork, and organizational development issues. Read More Read Less