Claire AgutterClaire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 thought leadership award. Claire is the host of the popular ISM Crowd hangouts, and Chief Architect for VeriSM. Claire is the director of ITSM Zone, which provides online IT service management training, and Scopism, a content and consulting organisation. Read More Read Less