Casey KosteckaCasey Kostecka is an award-winning thought leader and expert in sales, customer experience management and contact center operations within BPO/outsourcing, healthcare, travel/hospitality, and government arenas. His proven track record in leading $500+ organizations to record-breaking growth and profitability makes him a sought-after speaker and consultant. Casey's extensive experience with process engineering, leadership cultivation, and team and customer engagement led him to develop unique, highly effective tools. The ACUITY(TM) Performance Management System, proprietary gamification applications and the 7-T Success System(TM) are all employed by Fortune 500 companies throughout the United States. Read More Read Less