Brett SnyderBrett Snyder is the author of the award-winning airline industry blog, The Cranky Flier, and president and chief airline dork of the personalized air travel assistance service, Cranky Concierge. In 2017, 2018, and 2019, Conde Nast Traveler named him ne of the Top Travel Specialists. Previously, he worked in a variety of management roles for America West Airlines and United Airlines. Read More Read Less