Arnold HirshonArnold Hirshon has been the Associate Provost and University Librarian at Case Western Reserve University since August 2010. He has an extensive scholarly record that includes many monographs, among them the Library Strategic Planning Toolkit (with Sephen Spohn), and Outsourcing Library Technical Services (with Barbara Winters). He is also the author of numerous articles about strategic management, organizational design, technology, leadership, information service integration, assessment and optimization of operations, and nonprofit management. A frequent lecturer nationally and internationally, he has given lectures in nearly 40 countries on six continents on a wide range of topics, including organizational management, trend spotting and analysis, technology planning, and operations assessment and optimization. Read More Read Less