Problem Solving and Decision Making
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Problem Solving and Decision Making: Hard, Soft and Creative Approaches

Problem Solving and Decision Making: Hard, Soft and Creative Approaches

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About the Book

Change and uncertainty have become an inevitable part of life, the world is more turbulent than it used to be, and is susceptible to rapid and often unpredictable change, creating the need for more creative problem solving than ever in order to survive in these conditions. In this new edition Mick Hicks addresses the need for a new range of problem solving and decision making strategies for dealing with the problems of the modern business environment. He identifies that there is no one problem solving process or technique that is universally applicable to all the types of problem situation, and presents the processes which have had the most impact on improving our problem solving abilities, provides detailed background information about them (including illustrative case studies) to give a practical guide for their use and shows how the different approaches complement each other, thus providing a complete problem solving system to tackle almost all types of problem situation.

Table of Contents:
1. What constitutes a problem. 2. How to go about tackling a problem. 3. Creative abilities. 4. Before problem solving. 5. Data gathering. 6. Problem identification. 7. Ideation. 8. Problem resolution. 9. Solution implementation and change management. 10. The Creative Problem Solving Process (Synectics). 11. Soft Systems Approach (SSM). 12. Integration of Synectics and SSM. 13. The dynamics of group problem solving. 14. Creativity and related topics. 15. Software and problem solving. 16. Information Sources. References. Index.


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Product Details
  • ISBN-13: 9781861526175
  • Publisher: Cengage Learning EMEA
  • Publisher Imprint: Cengage Learning EMEA
  • Height: 25 mm
  • No of Pages: 320
  • Sub Title: Hard, Soft and Creative Approaches
  • Width: 187 mm
  • ISBN-10: 1861526172
  • Publisher Date: 01 Apr 2004
  • Binding: Paperback
  • Language: English
  • Spine Width: 241 mm
  • Weight: 847 gr


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