MyLab Health Professions with Pearson eText Access Code for Professionalism in Health Care: A Primer for Career Success

Table of Contents:
Chapter One The Health Care Industry and Your Role Working in Health Care Health Care as a Business Impact of the Baby Boomer Population Improving the Nation’s Health Care System Health Care Reform and the Affordable Care Act Quality Improvement Patient Safety Workforce Supply and Demand Electronic Health Records Advancements in Technology The Big Picture and Where You Fit In Learning Activities Chapter Two Your Work Ethic and Performance Making a Commitment to Your Job Interdependence Self-Awareness Critical Thinking Developing a Strong Work Ethic Attendance and Punctuality Reliability and Accountability Attitude and Enthusiasm Competence and Quality of Work Compliance Inappropriate Behavior Representing Your Employer Evaluating Your Performance Learning Activities Chapter Three Personal Traits of the Health Care Professional Character and Personal Values Character Traits Reputation Judgment Conscience Trust Honesty Ethics Legal Issues and Implications Criminal and Civil Law Professional Standards of Care, Scope of Practice, and Professional Ethics Medical Liability Other Legal Issues Ethical, Moral, and Legal Dilemmas Learning Activities Chapter Four Relationships, Teamwork, and Communication Skills Interpersonal Relationships Coworkers as Customers Inclusion and Friendliness Loyalty Cooperation Etiquette and Manners Teams and Teamwork Types of Teams Group Norms Consensus Communication Skills Elements of Communication Factors That Influence Your Communication with Other People Barriers to Communication Communication Styles and Conflict Resolution Communication Technologies Written Communication Public Speaking and Presentation Skills Learning Activities Chapter Five Cultural Competence and Patient Care Diversity and Cultural Competence Diversity and Culture Cultural Competence Personality Preferences Generational Differences Respecting Differences Working with Patients Patient Rights and Responsibilities Customer Service The Patient Experience Being There for Patients Patient Visitors Working with Doctors, Guests, and Vendors Learning Activities Chapter Six Professionalism and Your Personal Life Personal Image Appearance and Grooming Dress Code Standards Stereotypes Personal Habits Language and Grammar Maintaining Professionalism After Hours Personal Health and Wellness Employee Wellness Programs Personal Risk Factors Personal Management Skills Time Management Personal Financial Management Stress Management Managing Change Learning Activities Chapter Seven The Practicum Experience The Purpose of a Practicum The Benefits of a Practicum Experience Students Compared to Employees Identifying Preferences How Your Performance Will Be Evaluated Preparing for Your Practicum Pre-Practicum Observations and Research During Your Practicum Keeping a Journal Protocol Privacy and Confidentiality Samples Office Politics More Than One Right Way Initiative Language Teamwork Patient Preferences Personal Issues Ensuring Success on Your Practicum At the End of Your Practicum Learning Activities Chapter Eight Employment and Professional Development Job-Seeking Skills Identifying Occupational Preferences Finding Employment Information Applying for Jobs Résumés Cover Letters References Job Applications Preemployment Assessments Verifying Qualifications Interviews and Job Offers Preparing for an Interview Participating in an Interview After the Interview Considering Job Offers Professional Development The Need for Professional Development Developing Leadership Skills Ways to Develop Leadership Skills Participating in Professional Associations Planning for Career Advancement Learning Activities Closing Thoughts Appendices A: Sample Job Description B: Sample Performance Evaluation C: Sample Résumé D: Sample Résumé Cover Letter E: Sample Job Application Form F: Sample Interview Follow-Up Letter G: Sample Practicum Journal H: Sample Practicum Thank-You Letter Glossary of Terms Index