Maximising Performance in Insurance Operations

Never before have so many critical issues emerged in the boardroom. Never before have top management had to design and implement so many complex projects - such as the millennium bug, merger and integration - within such a short time frame. Maximising Performance in Insurance Operations gives you the tools you need to respond in practical and effective ways to these new challenges. The book describes the factors that must be managed and provides guidance on the best way to structure a practical approach to solving problems. The authors examine the issues that cause change and the critical management tools required to deliver positive results. They discuss how to ensure that the results can be sustained into the future. Managers at all levels must adapt to new demands that require superb project management skills and excellent day to day general management qualities. Maximising Performance in Insurance Operations provides a hands-on guide to delivering operational excellence when faced with complex challenges. Features

Table of Contents:
Recognising the Need to Change Introduction External Change Drivers Internal Change Drivers Analysing What Needs Changing by How Much Next Steps - What to do After the Analysis Stage Recognising the Need to Change - Putting an Analysis Study Together Recognising the Need to Change - A Case Study Chapter Summary Improving Profitability Introduction Reducing the Cost Base - How to Get Started Staff Costs Other Cost Reduction Opportunities Premises Review IT Review General Expenditure Review Putting a Cost Reduction Programme Together Improving Profitability: A Client Case Study Chapter Summary Preparing for Change Introduction Producing a Robust Plan of Action Setting up the Programme Team Instituting a Communication Srtategy Establishing a Programme Identity Putting a Project Start-Up Plan Together Preparing for Change: A Case Study Chapter Summary Realising All Available Benefits Introduction Establishing the Possible Delivering the Possible What Might Get in the Way Putting Together a Programme for Realising All Available Benefits Realising All Available Benefits: A Case Study Chapter Summary Mobilising the Rest of the Organisation Introduction The Executive Line Management Staff The Programme Team Putting Together a Programme to Mobilise the rest of the Organisation Mobilising the Rest of the Organisation: A Case Study Chapter Summary Conducting Successful Mergers Introduction Feasibility Study Putting a Merger Feasibility Programme Together Merging Two Operations - Making it Happen Putting a Merger Programme Together Merging Two Organisations: A Case Study Chapter Study Establishing an Effective Insuring Operation Introduction Developing a Blueprint for the Insurance Operation Setting Up an Insurance Operation Putting Together a Programme for Establishing an Effective Insurance Operation Establishing an Effective Insurance Operation: A Case Study Chapter Summary Sustaining the Benefits and Continuous Improvements Introduction External Drivers of Change Internal Drivers of Change Target Based Performance Management Formal Health Checks Sustaining the Benefits - Putting a Programme Together Sustaining the Benefits and Continuous Improvements: A Case Study Chapter Summary