Managing Supply Chain and Operations: An Integrative Approach Plus MyOMLab with Pearson eText -- Access Card Package

NOTE: Before purchasing, check with your instructor to ensure you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, and registrations are not transferable. To register for and use Pearson's MyLab & Mastering products, you may also need a Course ID, which your instructor will provide. Used books, rentals, and purchases made outside of Pearson If purchasing or renting from companies other than Pearson, the access codes for Pearson's MyLab & Mastering products may not be included, may be incorrect, or may be previously redeemed. Check with the seller before completing your purchase. For undergraduate and graduate operations management courses. This package includes MyOMLab™. Smart managers understand that firms do not act alone to produce products and services. The new Managing Supply Chain and Operations shows students how and why supply chain and operations management is important to their future careers.   This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, this text is filled with scenarios and real-world examples that will prepare today’s students to be tomorrow’ssuccessful managers.    Fully integrated with MyOMLab, students and instructors alike will benefit from personalized learning and a dynamic set of assessment tools that will help improve performance in the course.   Personalize learning with MyOMLab MyOMLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts. 0134110218/9780134110219 Managing Suppply Chain and Operations Plus MyOMLab with Pearson eText -- Access Card Package, 1/ePackage consists of: 0132832402/ 9780132832403 Managing Supply Chain and Operations, 1/e 0133972550/ 9780133972559 MyOMLab with Pearson eText -- Access Card -- for Managing Supply Chain and Operations, 1/e

Table of Contents:
Part 1: Integrating Supply Chain and Operations Management   Chapter 1: Introduction to Supply Chain and Operations Management 1)   Why Are You Studying Supply Chain and Operations Management? 2)   Supply Chain and Operations Management 3)   An Integrative Model for SC&O Management 4)   The Four I’s   Chapter 2: Supply Chain and Operations Strategy 1)   Generic SC&O Strategies and Alignment 2)   SC&O Strategy Process and Content 3)   Competitive Landscape and Porter’s five forces 4)   Supply Chain Strategy 5)   Strategy Execution 6)   Strategic Metrics and Measurements 7)   The Changing Strategic Environment: Globalization, Sustainability, and Innovation   Part 2: Innovating Supply Chain and Operations   Chapter 3: Product and Process Design and Mapping 1)   Process Design 2)   Process Mapping 3)   Product Design 4)   Quality Function Deployment 5)   Green Design   Chapter 4: Service Design 1)   Services and Tangibles 2)   The Key Elements of Service Design 3)   Process Chain Network Tool for Service Design 4)   Planning Service Capacity for Uncertain Demand 5)   Queuing Theory   Chapter 5: Customer Relationship Management 1)   Customer Relationships and Systems 2)   Improving Customer Service 3)   Change Relationships through Servitization 4)   Manage Service Supply Chains   Part 3: Impacting Supply Chain and Operations Performance   Chapter 6: Strategic Sourcing 1)   Origins Of The Purchasing Profession 2)   Effect Of Strategic Sourcing On The Firm 3)   Portfolio Approach To Strategic Sourcing 4)   Strategic Cost Management   Chapter 7: Supply Management 1)   The Supplier Management Processes 2)   Identifying Needs 3)   Supplier Selection 4)   Supplier Development 5)   Providing Feedback: The Supplier Scorecard   Chapter 8: Demand Management and Forecasting 1)   The Art of Demand Management 2)   Time Series Forecasting 3)   Naive Forecasting Methods 4)   Time Series Forecasting Using Regression   Chapter 9: Inventory Management Fundamentals and Independent Demand 1)   Inventory 2)   Inventory Management 3)   Demand Analysis 4)   Inventory Models   Chapter 10: Sales and Operations Planning and Enterprise Resource Planning 1)   Sales And Operations Planning 2)   Capacity 3)   Capacity Planning 4)   Enterprise Resource Planning 5)   Material Requirements Management   Chapter 11: Logistics 1)   The Strategic Importance of Logistics 2)   Fundamental Logistics Trade-Offs 3)   The Five Logistics Processes   Part 4: Improving Supply Chain and Operations Management Performance   Chapter 12: Project Management 1)   Project Management 2)   Project Planning Tools 3)   PERT/CPM 4)   Gantt Charts with Precedence   Chapter 13: Supply Chain Quality Management 1)   Dimensions of Product and Service Quality 2)   Well-Known Quality Experts 3)   What is Supply Chain Quality Management? 4)   Quality in Services 5)   Quality Tools And Approaches   Chapter 14: Statistical Process Control 1)   Statistical Thinking And Variation 2)   Process Stability   3)   Variables And Attributes Process Control Charts   4)   Applying Control Charts 5)   Process Capability   Chapter 15: Lean and Six Sigma Management and Leading Change 1)   What is Six Sigma? 2)   Principles of Lean 3)   Lean Practices 4)   Change Management