Introduction to Information Systems

As digital transformation becomes increasingly central to effective corporate strategy, today’s students must understand information systems’ role as the backbone to all organizations. Known for its rich Canadian content and focus on active learning, Introduction to Information Systems, Fifth Canadian Edition shows students how they can use IS to help their employers increase profitability, improve customer service, manage daily operations, and drive impact in their markets.  The popular What’s in IT for Me framework empowers students in accounting, finance, marketing, human resources, production/operations management, and management information systems (MIS) to connect their majors to specific IT topics demonstrate value in the organizations they join.  

Table of Contents:
Preface iii 1 Introduction to Information Systems 1 Case 1.1 1 Introduction 2 1.1 Why Should I Study Information Systems? 3 1.2 Overview of Computer-Based Information Systems 10 1.3 How Does IT Impact Organizations? 18 1.4 Importance of Information Systems to Society 23 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case  Case 1.2 30 2 Organizational Strategy, Competitive Advantage, and Information Systems 33 Case 2.1 33 Introduction 34 2.1 Business Processes 35 2.2 Business Process Reengineering, Business Process Improvement, and Business Process Management 41 2.3 Business Pressures, Organizational Responses, and Information Technology Support 45 2.4 Competitive Advantage and Strategic Information Systems 53 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 2.2 65 3 Ethics and Privacy 67 Case 3.1 67 Introduction 68 3.1 Ethical Issues 68 3.2 Privacy 74 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 3.2 87 4 Information Security and Controls 89 Case 4.1 89 Introduction 92 4.1 Introduction to Information Security 93 4.2 Unintentional Threats to Information Systems 94 4.3 Deliberate Threats to Information Systems 97 4.4 What Organizations Are Doing to Protect Information Resources 107 4.5 Information Security Controls 110 4.6 Personal Information Asset Protection 121 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 4.2 126 5 Data and Knowledge Management 129 Case 5.1 129 Introduction 130 5.1 Managing Data 131 5.2 The Database Approach 133 5.3 Big Data 137 5.4 Data Warehouses and Data Marts 147 5.5 Knowledge Management 156 5.6 Appendix: Fundamentals of Relational Database Operations 158 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 5.2 169 6 Telecommunications and Networking 171 Case 6.1 171 Introduction 173 6.1 What Is a Computer Network? 173 6.2 Network Fundamentals 176 6.3 The Internet and the World Wide Web 181 6.4 Network Applications: Discovery 188 6.5 Network Applications: Communication 191 6.6 Network Applications: Collaboration 194 6.7 Network Applications: Education 198 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 6.2 204 7 E-Business and E-Commerce 206 Case 7.1 206 Introduction 209 7.1 Overview of E-Business and E-Commerce 210 7.2 Business-to-Consumer (B2C) Electronic Commerce 215 7.3 Business-to-Business (B2B) Electronic Commerce 224 7.4 Ethical and Legal Issues in E-Business 228 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 7.2 235 8 Wireless, Mobile Computing, and Mobile Commerce 237 Case 8.1 237 Introduction 238 8.1 Wireless Technologies 239 8.2 Wireless Computer Networks and Internet Access 248 8.3 Mobile Computing and Mobile Commerce 255 8.4 The Internet of Things 259 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 8.2 266 9 Social Computing 268 Case 9.1 268 Introduction 271 9.1 Web 2.0 272 9.2 Fundamentals of Social Computing in Business 278 9.3 Social Computing in Business: Shopping 280 9.4 Social Computing in Business: Marketing 286 9.5 Social Computing in Business: Customer Relationship Management 290 9.6 Social Computing in Business: Human Resource Management 293 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 9.2 298 10 Information Systems within the Organization 300 Case 10.1 300 Introduction 301 10.1 Transaction Processing Systems 301 10.2 Functional Area Information Systems 303 10.3 Enterprise Resource Planning Systems 310 10.4 ERP Support for Business Processes 317 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 10.2 324 11 Customer Relationship Management and Supply Chain Management 326 Case 11.1 326 Introduction 328 11.1 Defining Customer Relationship Management 328 11.2 Operational Customer Relationship Management Systems 333 11.3 Other Types of Customer Relationship Management Systems 338 11.4 Supply Chains 341 11.5 Supply Chain Management 343 11.6 Information Technology Support for Supply Chain Management 350 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 11.2 360 12 Business Analytics 362 Case 12.1 362 Introduction 364 12.1 Managers and Decision Making 365 12.2 The Business Analytics Process 369 12.3 Descriptive Analytics 372 12.4 Predictive Analytics 375 12.5 Prescriptive Analytics 383 12.6 Presentation Tools 386 Summary / Chapter Glossary / Discussion Questions / Exercises / Data-Driven Exercise / Chapter Closing Case Case 12.2 393 13 Acquiring Information Systems and Applications 395 Case 13.1 395 Introduction 396 13.1 Planning for and Justifying IT Applications 396 13.2 Strategies for Acquiring IT Applications 400 13.3 Traditional Systems Development Life Cycle 406 13.4 Alternative Methods and Tools for Systems Development 410 Summary / Chapter Glossary / Discussion Questions / Problem-Solving Activities / Chapter Closing Case Case 13.2 419 Technology Guide 11 Hardware 420 Introduction 420 TG 1.1 Introduction to Hardware 421 TG 1.2 Strategic Hardware Issues 421 TG 1.3 Computer Hierarchy 422 TG 1.4 Input and Output Technologies 424 TG 1.5 The Central Processing Unit 425 Summary / Technology Guide Glossary/ Discussion Questions / Problem-Solving Activities Technology Guide 21 Software 433 Introduction 433 TG 2.1 Software Issues 434 TG 2.2 Systems Software 436 TG 2.3 Application Software 436 Summary / Technology Guide Glossary/ Discussion Questions / Problem-Solving Activities Technology Guide 3 Cloud Computing 440 Introduction 440 TG 3.1 Evolution of IT Infrastructure 441 TG 3.2 What Is Cloud Computing? 442 TG 3.3 Different Types of Clouds 446 TG 3.4 Cloud Computing Services 448 TG 3.5 The Benefits of Cloud Computing 452 TG 3.6 Concerns and Risks with Cloud Computing 454 TG 3.7 Web Services and Service-Oriented Architecture 457 Summary / Technology Guide Glossary / Discussion Questions / Problem-Solving Activities Technology Guide 4 Artificial Intelligence 462 TG 4.1 Introduction to Artificial Intelligence 462 TG 4.2 Artificial Intelligence Technologies 465 TG 4.3 Artificial Intelligence Applications 468 Summary / Technology Guide Glossary / Discussion Questions / Problem-Solving Activities Index 475