CompTIA A+ 220-801 and 220-802 Cert Guide

Learn, prepare, and practice for CompTIA A+ 220-801 and 220-802 exam success with this CompTIA Authorized Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Access to the beep codes, memory tables, and a glossary is available through product registration at Pearson IT Certification; or see instructions in the back pages of your eBook. Master CompTIA A+ 220-801 and 220-802 exam topics Assess your knowledge with chapter-ending quizzes Review key concepts with exam preparation tasks Limited Time Offer: Buy CompTIA A+ 220-801 and 220-802 Authorized Cert Guide and receive a 10% off discount code for the CompTIA  A+ 220-801 and 220-802  exams.  To receive your 10% off discount code: Register your product at pearsonITcertification.com/register When prompted please enter ISBN number 9780789748508 Go to your Account page and click on “Access Bonus Content” CompTIA A+ 220-801 and 220-802 Authorized Cert Guide is a best-of-breed study guide. Best-selling authors and expert instructors Mark Soper, Scott Mueller, and David Prowse help you master all the topics you need to know to succeed on your CompTIA 220-801 and 220-802 exams and move into a successful career as an IT technician.     Every feature of this book is designed to support both efficient exam preparation and long-term mastery: Includes coverage of the new performance based questions Opening Topics Lists define the topics you’ll need to learn in each chapter, including a list of the official exam objectives covered in that chapter Exam Preparation Tasks include reviewing key topics, completing memory tables, defining key terms, working through scenarios, and answering review questions—all designed to help you go beyond simple facts to make sure you master concepts crucial to both passing the exam and enhancing your career Key Terms defined in a complete glossary explain all the field’s essential terminology The eBook includes access to sample beep codes to help you learn about these valuable troubleshooting tools, memory tables, and the glossary, all in searchable PDF format. Go to the back pages of your eBook for instructions on how to access this content.   Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this CompTIA authorized study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.   The CompTIA authorized study guide helps you master all the topics on the A+ exam, including Motherboards, processors, RAM, and BIOS Power supplies and system cooling I/O, input ports, and devices Video displays and video cards Customized PCs Laptops and mobile devices Printers Storage devices Installing, using, and troubleshooting Windows Virtualization Networking Security Operational procedures and communications methods  

Table of Contents:
Introduction Chapter 1 Technician Essentials and PC Anatomy 101 3 The Essential Parts of Any Computer 4     Front and Rear Views of a Desktop PC 5     All Around a Notebook (Laptop) Computer 7     Quick Reference to PC Components 8 Hardware, Software, and Firmware 9     Hardware 10     Software 10     Firmware 11     Why Hardware, Software, and Firmware Are Important to Understand 11 Points of Failure 11     Points of Failure on a Desktop Computer 12     Points of Failure on a Notebook Computer 13 The CompTIA Six-Step Troubleshooting Process 14 PC Tools 15     Basic Tools for Assembly/Disassembly of Computers 15     ESD Protection 16     System and Electrical Testing Tools 16     Network Installation and Configuration Tools 17     Printer Maintenance Tools 18 Important Websites 18 Review All the Key Topics 19 Complete the Tables and Lists from Memory 19 Define Key Terms 19 Complete Hands-On Labs 19     Lab 1-1: Determine the External Equipment Available on a Desktop or Laptop Computer 20     Lab 1-2: Determine the Tool(s) to Use for Performing Specified Service on a PC 21 Answer Review Questions 21 Answers to Hands-On Labs 24     Lab 1-1: Determine the external equipment available on a desktop or laptop computer. 24     Lab 1-2: Determine the tool(s) to use for performing specified service on a PC. 26 Answers and Explanations to Review Questions 26 Chapter 2 Motherboards and Processors 29 Motherboards and Their Components 30     Form Factors 31     Integrated I/O Ports 33     Memory Slots 35     Expansion Slots 36     Chipset Components 42     Jumpers and Jumper Blocks 44     Fan Connectors 44     Audio Connectors 45     Front-Panel Connectors 46 Installing Motherboards 48     Step-by-Step Motherboard Removal 48     Preparing the Motherboard for Installation 50     Step-by-Step Motherboard Installation 51 Troubleshooting Motherboards 52     Unexpected Shutdowns 52     Continuous Reboots (Power Supply and BSOD Problems) 53     BIOS Time and Settings Resets 53     System Lockups 54     POST Code Beeps at Startup 54     Blank Screen on Bootup 54     Smoke or Burning Smells 55     System Will Not Start 55 Processors and CPUs 58     Overview of Processor Differences 58     Intel Processors 58     AMD Processors 64 CPU Technologies 69     Hyperthreading (HT Technology) 70     Multicore 70     Cache 70     Bus Speeds 71     Overclocking 72     32-bit Versus 64-bit Architecture 73     Virtualization Support 73     Integrated GPU 74 CPU Cooling 74     Passive and Active Heat Sinks 75     Liquid Cooling Systems 76 Review All the Key Topics 78 Complete the Tables and Lists from Memory 79 Define Key Terms 79 Complete Hands-On Lab 79     Lab 2-1: Determine Available USB Ports, Locations, and Types 79     Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 80 Answer Review Questions 80 Answers to Hands-On Lab 82     Lab 2-1: Determine Available USB Ports, Locations, and Types 82     Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 83 Answers and Explanations to Review Questions 83 Chapter 3 BIOS 85 Understanding BIOS, CMOS, and Firmware 86 Configuring the System BIOS 89     Accessing the BIOS Setup Program 89     UEFI and Traditional BIOS 91     BIOS Settings Overview 92     Automatic Configuration of BIOS/CMOS Settings 95     Main Menu 96     Standard Features/Settings 96     System Information 98     Boot Settings and Boot Sequence 98     Integrated Ports and Peripherals 100     Power Management 104     PnP/PCI Configurations 105     Hardware Monitor 105     Processor and Memory Configuration 106     Virtualization Support 106     Security Features 108     Exiting the BIOS and Saving/Discarding Changes 109 Power-On Self Test (POST) and Error Reporting 110     Beep Codes 111     POST Error Messages 112     POST Hex Codes 112 BIOS Updates 114     Flash BIOS Update 115     BIOS Chip Replacement 118 Review All the Key Topics 120 Complete the Tables and Lists from Memory 120 Define Key Terms 121 Complete Hands-On Labs 121     Lab 3-1: Disable Onboard Audio 121     Lab 3-2: Check Fan and Voltage Levels 121 Answer Review Questions 122 Answers to Hands-On Labs 125     Lab 3-1: Disable Onboard Audio 125     Lab 3-2: Check Fan and Voltage Levels 125 Answers and Explanations to Review Questions 125 Chapter 4 Power Supplies and System Cooling 129 Power Supplies 130     Power Supply Ratings 130     Multivoltage Power Supplies 133     Power Supply Form Factors and Connectors 135     Removing and Replacing the Power Supply 139 Troubleshooting Power Supplies 141     Overloaded Power Supplies–Symptoms and Solutions 141     Loud Noises from the Power Supply 142     Finding Solutions to a “Dead” System 143     Overheating 144     Fans Turn But System Doesn’t Start 149     Testing Power Supplies and Other Devices with a Multimeter 149 Avoiding Power Supply Hazards 154 Power Protection Types 155     Surge Suppressors 156     Battery Backup Units (UPS and SPS) 158     Buying the Correct-Sized Battery Backup System 159     Power-Conditioning Devices 160 System Cooling 161     Northbridge and Southbridge Chips and Voltage Regulators 161     Video Card Cooling 163     Case Fans 163     Thermal Compound 164 Review All the Key Topics 167 Complete the Tables and Lists from Memory 168 Define Key Terms 168 Complete Hands-On Lab 168     Lab 4-1: Check Power Supply Voltages 168     Lab 4-2: Check for Airflow Problems Inside the System 168 Answer Review Questions 169 Answers to Hands-On Lab 172     Lab 4-1: Check Power Supply Voltages 172     Lab 4-2: Check for Airflow Problems Inside the System 172 Answers and Explanations to Review Questions 173 Chapter 5 R AM 177 RAM Basics 178 Memory Modules 180     DRAM 180     SRAM 181     SDRAM 181     DDR SDRAM 181     DDR2 SDRAM 182     DDR3 SDRAM 182     Rambus 183     Operational Characteristics 184     Comparison of Memory Modules 184     Memory Module Width 185     Parity and Non-Parity Memory 185     ECC and Non-ECC Memory 187     Registered and Unbuffered Memory 188     Single-Sided and Double-Sided Memory 188 Installing Memory Modules 189 Troubleshooting Memory 192     Verifying RAM Compatibility 192     Overclocking Can Lead to System Instability 192     Use Caution When Mismatching RAM Speeds 193      “Parity Error - System Halted” Message 194     RAM-Sizing Errors at Bootup 194     Determining Whether Cache RAM Is the Source of a Memory Problem 195     Other Methods for RAM Testing 195     Preventative Maintenance for Memory 196 Review All the Key Topics 197 Complete the Tables and Lists from Memory 197 Define Key Terms 197 Complete Hands-On Labs 198     Lab 5-1: Select and Install the Correct RAM 198 Answer Review Questions 199 Answers to Hands-On Labs 202     Lab 5-1: Select and Install the Correct RAM 202 Answers and Explanations to Review Questions 203 Chapter 6 I/O and Input Ports and Devices 207 Introduction to I/O Ports 208 USB 209     USB Port Types, Speeds, and Technical Details 209     Adding USB Ports 213     Troubleshooting USB Ports and Devices 215 IEEE-1394 (FireWire) 218     IEEE 1394 Ports and Cables 218     IEEE 1394—Compatible Devices 219     Installing an IEEE 1394 Card 220     Troubleshooting IEEE 1394 Ports and Devices 220 SCSI 221     Multiple Device Support with SCSI Host Adapters 222     Jumper Block and DIP Switch Settings for Device IDs 223     SCSI Standards 225     SCSI Cables 225     SCSI Signaling Types 227     Daisy-Chaining SCSI Devices 227     SCSI Host Adapter Card Installation 228     SCSI Daisy-Chain Maximum Length 229     SCSI Termination Methods 229 COM (Serial) 231     Serial Port Pinouts 233     Types of Serial Cables 235     How to Configure or Disable Serial Ports 236     Serial Port Software Configuration 236     Adding Additional Serial Ports 238     Troubleshooting Serial Ports and Devices 238 LPT (Parallel) 240     Parallel Port Configuration 243     Types of Parallel Cables 244     How to Configure or Disable Parallel Ports 246     Adding Parallel Ports 247     Troubleshooting Parallel (LPT) Ports, Devices, and Switchboxes 247     Testing Parallel and Serial Ports 248 PS/2 Mouse and Keyboard 249 Audio 249     Analog Audio Mini-Jacks 249     SPDIF Digital Audio 250 Mouse 251     Mouse Hardware Resource Use 252     Troubleshooting Mice and Pointing Devices 253     Maintaining Mice and Pointing Devices 257 Keyboard 258     Troubleshooting Keyboards 258     Maintaining Keyboards 259 Bar Code Reader 259 Touch Screen 260     Touch Screen Interfacing to the Computer 261     Installing a Touch Screen 262     Troubleshooting a Touch Screen 262 KVM Switch 263 Review All the Key Topics 264 Complete the Tables and Lists from Memory 265 Define Key Terms 265 Complete Hands-On Lab 265     Lab 6-1: Check USB Device Power Usage 265 Answer Review Questions 266 Answers to Hands-On Lab 269     Lab 6-1: Check USB Device Power Usage 269 Answers and Explanations to Review Questions 269 Chapter 7 Video Displays and Video Cards 273 Video Card Types 274     Video Card Cooling 275 Display Types 276     CRT Monitor 277     LCD Monitor 278     LED Monitor 279     Plasma 279     Data Projector 280     OLED 281 Installing a Video Card 282     BIOS Configuration 282     Video Card Physical and Driver Installation 282 Video Connector Types 285     VGA 285     DVI 286     HDMI 286     DisplayPort 288     Component/RGB 289     S-Video 289     Composite 289     Installing a Monitor 289 Video Display Settings 292     Resolution 292     Color Quality (Color Depth) 295     Refresh Rates 296 Troubleshooting Displays and Video Cards 297     Troubleshooting Picture Quality Problems with OSD 298     Using Advanced Display Properties for Troubleshooting 299     Troubleshooting Video Hardware 300     Preventative Maintenance for Displays 302 Review All the Key Topics 304 Complete the Tables and Lists from Memory 304 Define Key Terms 305 Complete Hands-On Labs 305     Lab 7-1: Select the Appropriate Video Connectors 305 Answer Review Questions 306 Answers to Hands-On Labs 309     Lab 7-1: Select the Appropriate Video Connectors 309 Answers and Explanations to Review Questions 310 Chapter 8 Customized PCs and Multimedia Devices 313 Customized PC Configurations 314     Graphic/CAD/CAM Design Workstation 314     Audio/Video Editing Workstation 316     Virtualization Workstation 318     Gaming PC 319     Home Theater PC 321     Standard Thick Client 322     Thin Client 323     Home Server PC 323 Evaluating Onboard Components 324     General System Information 324     Processor Information and Hardware-Assisted Virtualization Readiness 326 Installing and Configuring Multimedia Devices 327     Webcams 327     Digital Cameras 328     Sound Cards 329     Installing a MIDI Enabled Device 332     Microphone 333     Video Capture and TV Tuner Cards 335 Review All the Key Topics 337 Complete the Tables and Lists from Memory 337 Define Key Terms 338 Complete Hands-On Labs 338     Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 338 Answer Review Questions 341 Answers to Hands-On Labs 343     Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 343 Answers and Explanations to Review Questions 343 Chapter 9 L aptop and Notebook Computers 345 Laptop Expansion Options 346     PCMCIA (PC Card, CardBus) 346     ExpressCard 350     Memory 352     Connecting USB Drives to Your Laptop 352     Flash Memory Cards 352 Best Practices for Laptop Disassembly 353 Hardware Device Replacement 354     Removing and Replacing the Battery 355     Replacing a Laptop Keyboard or Pointing Device 356     Replacing Speakers 358     Replacing a Laptop Hard Drive 358     Performing a Memory Upgrade 360     Replacing an Optical Drive 362     Removing a Wireless Card (Mini-PCI or Mini-PCIe) 362     Replacing the Screen 365     Replacing the Fan, Heat Sink, and CPU 366 Laptop Displays 368     LCD Displays 369     LED Displays 369     OLED Displays 369     Plasma Displays 370     Display Resolutions and Viewing Quality Considerations 370     Inverter and Backlight Components 372     Wi-Fi Antenna Components 373 Laptop Features 374     Special Laptop Function Keys 374     Working with Dual Displays 375     Working with Port Replicators and Docking Stations 380     Physically Securing a Laptop Computer 381 Troubleshooting Laptop Problems 382     Troubleshooting Display Problems 382     Power Problems 384     Keyboard Problems 385     Network Problems 386 Review All the Key Topics 387 Complete the Tables and Lists from Memory 388 Define Key Terms 388 Complete Hands-On Lab 388     Lab 9-1: Locate Laptop Hard Drive and Memory 388 Answer Review Questions 391 Answers to Hands-On Lab 394     Lab 9-1: Locate Laptop Hard Drive and Memory 394 Answers and Explanations to Review Questions 394 Chapter 10 Mobile Devices 397 Mobile Device Hardware 398     Examples of Mobile Device Hardware 398     Differences Between Tablets and Laptops 399     Tablet and Laptop Similarities 400     Upgrading and Replacing the Memory Card and the Battery in a     Smartphone 400     Hardware Wrap-Up 403     Mobile Hardware Wrap-Up 404 Mobile Operating Systems 404     Android Versus iOS 404     Where and How to Get Applications 408     Adjusting the Display 408     GPS and Geotracking 411     Mobile OS Wrap-Up 412 Mobile Network Connectivity 412     GSM Cellular Connectivity 412     Wi-Fi Network Connectivity 414     Wi-Fi Troubleshooting 416     Bluetooth Configuration 418     Email Configurations 421     Mobile Network Connectivity Wrap-Up 424 Mobile Synchronization 424     Synchronizing an Android Device to a PC 424     Synchronizing an iPad2 to a PC 427     Synchronizing Other Devices 428     Mobile Sync Wrap-Up 429 Mobile Security 429     Protecting Against Stolen or Lost Devices 429     Protecting Against Compromised or Damaged Devices 432     Turning Off Applications and Resets 435     Security Wrap-Up 438 Review All the Key Topics 439 Define Key Terms 440 Complete Hands-On Labs 440     Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 440     Lab 10-2: Secure a Mobile Device 440 Answer Review Questions 441 Answers to Hands-On Labs 444     Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 444     Lab 10-2: Secure a Mobile Device 444 Answers and Explanations to Review Questions 445 Chapter 11 Printers 449 Laser Printers 450     Toner Cartridges 450     The Laser Printing (EP) Process 451     Color Laser Printing Differences 454 Inkjet Printers 455     Ink Cartridges 457     Calibrating the Printer 458 Thermal Printers 459     Thermal Print Processes 459     Thermal Printer Ribbons 460     Thermal Printer Paper 460 Impact Printers 461     Impact Dot Matrix Print Process 462     Impact Dot-Matrix Printheads 463     Impact Printer Ribbons 463     Impact Printer Paper and Media 464 Printer Installation and Configuration 464     Installing a Printer 465     Installing RAM 467     Upgrading Firmware 469     Printer Interface Types 469     Printer Sharing in Windows 471     Configuring Options and Device Settings 472     Printing a Test Page 476     Working with the Print Spooler 477 Printer Maintenance 478     Laser Printer Maintenance 478     Inkjet Printer Maintenance 480     Thermal Printer Maintenance 482     Impact Printer Maintenance 483 Printer Troubleshooting 484     Streaks and Smudges 484     Faded Prints 485     Ghost Images 486     Toner Not Fused to Paper 486     Creased Paper 487     Paper Not Feeding 487     Paper Jam 487     No Connectivity 488     Garbled Characters on Paper 488     Vertical Lines on a Page 489     Backed Up Print Queue 489     Low Memory Errors 490     Access Denied 492     Printer Won’t Print 492     Color Output in Wrong Print Colors 492     Unable to Install Printer 492     Error Codes 492 Review All the Key Topics 494 Define Key Terms 494 Complete the Hands-On Lab 495     Lab 11-1: Solve Inkjet Printing Problems 495 Answer Review Questions 495 Answers to Hands-On Lab 498     Lab 11-1: Solve Inkjet Printing Problems 498 Answers and Explanations to Review Questions 498 Chapter 12 Storage Devices 501 Drive Interface Types 502     External and Internal Drive Interfaces 502     PATA and SATA Performance Characteristics 504     PATA Cabling, Configuration, and Setup 506     SATA Configuration and Cabling 508     SCSI IDs 510     Hot-Swappable Drive Interfaces 511 Hard Disk Drives 512     Performance Factors for SATA and PATA Hard Disks 512     Internal Hard Disk Drive Installation 513     eSATA Drives 519 SSD and Flash Drives 520     Flash Memory Cards 520     Flash Card Reader 523     USB Flash Memory Drives 524     SSD 525 RAID 526     Creating an ATA or SATA RAID Array 528 Optical Drives 531     Comparing CD, DVD, and Blu-ray Drives and Media 531     DVD Media Types 532     Blu-ray Media Types 532     Drive Speed Ratings 533     Recording Files to Optical Discs 533 Floppy Drives 538     Floppy Drive Capacities 538     Floppy Disk Drive Hardware Configuration 539     Maintaining Floppy Disks, Data, and Drives 540 Tape Drives 541 Troubleshooting Hard Drives, SSDs, and RAID Arrays 542     Read/Write Failures 543     Slow Performance 543     Noises Coming from Hard Disk 546     Boot Failure 547     Drive Not Recognized 548     Operating System Not Found 548     RAID Not Found 549     RAID Failure 549     Disk Surface and Data Recovery Tools 550 Review All the Key Topics 553 Complete the Tables and Lists from Memory 553 Define Key Terms 554 Complete Hands-On Lab 554     Lab 12-1: Configure SATA Ports 554     Lab 12-2: Configure PATA Jumper Blocks 555 Answer Review Questions 557 Answers to Hands-On Lab 560     Lab 12-1: Configure SATA Ports 560     Lab 12-2: Configure PATA Jumper Blocks 560 Answers and Explanations to Review Questions 561 Chapter 13 Installing and Upgrading Windows 565 Installing Windows 566     Minimum and Recommended Hardware Requirements 566     Boot Methods 570     Types of Installation 570     Time/Date/Language/Region Settings 579     Partitioning 580     File System Types and Formatting 586     Loading Alternative Third-Party Disk Drivers 588     Workgroup Versus Domain Setup 589 Transferring User Data 589     Windows Easy Transfer 590     User State Migration Tool 591 Updating Windows 592     Using Windows Update and Microsoft Update 592     Installing Service Packs Manually 593 Setting Up Recovery Partitions and Discs 595 Review All the Key Topics 597 Complete the Tables and Lists from Memory 597 Define Key Terms 598 Complete Hands-On Lab 598     Lab 13-1: Selecting Installation Options for Windows 7 598 Answer Review Questions 599 Answers to Hands-On Lab 602     Lab 13-1: Selecting Installation Options for Windows 7 602 Answers and Explanations to Review Questions 602 Chapter 14 Using and Managing Windows 605 Windows Versions and Editions 606     Windows XP Family 607     Windows Vista Family 607     Windows 7 Family 608 Windows Features 609     Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets) 610     Shadow Copy 612     ReadyBoost 613     Compatibility Mode 615     Windows XP Mode 618     Administrative Tools 618     File Structure and Paths 620 Command-Line Tools 621     Starting a Command-Prompt Session with CMD.EXE 621     Internal Commands Overview 622     Using Wildcards to Specify a Range of Files 624     COPY 624     XCOPY 625     ROBOCOPY.EXE 627     MKDIR, CHDIR, and RMDIR (MD, CD, and RD) 628     Format/Format.exe 629     Diskpart 633     DEL 635     Tasklist 636     Taskkill 638 Administrative Features 640     Computer Management (MMC) 640     Performance Monitor/System Monitor 641     Services (Services.msc) 642     Task Scheduler 645     Print Management 648     Task Manager 648 Disk Management 650     Mount Points and Mounting a Drive 655     Windows File Systems 657 Run-Line Utilities 661     Notepad 662     Windows Explorer 662     MSInfo32 (System Information) 670     DXDiag (DirectX Diagnostics) 672 Control Panel 673     Starting Control Panel 674     Category and Icon Views 674     Shortcuts to Control Panel Functions 678     Display Options 678     Folder Options 679     System 680     Power Options 682     Add/Remove Programs (Windows XP) 686     Programs and Features (Windows Vista/7) 687     Automatic Updates (Windows XP) 688     Tablet PC Settings (Windows Vista/7) 688     Pen and Input Devices (Windows Vista) 689     Problem Reports and Solutions (Windows Vista, and 7) 689     Devices and Printers 689     HomeGroup (Windows 7) 690     Action Center (Windows 7) 691 Client-Side Virtualization 692     Host/Guest Virtualization 692     Hypervisor 692     Features and Benefits of Virtual Machines 693     Resource Requirements 693     Emulator Requirements 693     Security Requirements 694 Review All the Key Topics 695 Complete the Tables and Lists from Memory 695 Define Key Terms 696 Complete Hands-On Lab 696     Lab 14-1: Open and Use the Command Prompt 696     Lab 14-2: Using Microsoft Management Console 696 Answer Review Questions 697 Answers to Hands-On Lab 700     Lab 14-1: Open and Use the Command Prompt 700     Lab 14-2: Using Microsoft Management Console 701 Answers and Explanations to Review Questions 701 Chapter 15 Troubleshooting and Maintaining Windows 705 STOP (Blue Screen of Death) Errors 706     Causes of BSOD Errors 707     Researching Causes and Solutions 707     BSOD and Spontaneous Shutdown and Restart 708 Boot Failures 709     Windows 7/Vista Boot Errors 710     Windows XP Boot Errors 712     Missing Operating System Error 713     Missing Graphical Interface 714     GUI Fails to Load 714 Other Windows Problems 714     Improper Shutdowns 714     Device Fails to Start 715     Missing DLL Message 715     Services Fail to Start 715     Compatibility Error 716     Slow System Performance 716     Boots to Safe Mode 717     File Fails to Open 717 Windows Diagnostic and Repair Tools 717     Using System File Checker (SFC) 719     Using MSConfig 720     Using REGSVR32 721     Using REGEDIT 722     Using Event Viewer 724     Using Safe Mode and Other Advanced Boot Options 726     Using Device Manager 729     Using Windows XP Recovery Console 735     Using Automated System Recovery to Restore a Windows XP Installation 739     Using Windows Recovery Environment 741 Maintaining Windows 744     Using Windows Backup for XP 745     Using Windows Vista’s Backup and Restore Center 748     Using Windows 7’s Backup and Restore 750     CHKDSK.EXE 754     Defrag 755     System Restore and Restore Points 756     Firmware Updates 760 Review All the Key Topics 761 Complete the Tables and Lists from Memory 761 Define Key Terms 762 Complete Hands-On Lab 762     Lab 15-1: Check System Protection Settings 762     Lab 15-2: Using Event Viewer 762     Lab 15-3: Using Device Manager 762 Answer Review Questions 763 Answers to Hands-On Lab 765     Lab 15-1: Check System Protection Settings 765     Lab 15-2: Using Event Viewer 765     Lab 15-3: Using Device Manager 766 Answers to Review Questions 766 Chapter 16 Networking 769 Network Models 770     Client/Server Versus Peer-to-Peer 770     LANs and WANs 773     Network Topologies 774     Network Devices 775 Internet Connectivity Technologies 778     Modems and Dial-Up Internet Connectivity 778     ISDN Internet Connectivity 784     Broadband Internet Services (DSL, Cable, Satellite) 786     Fiber-Optic 790     Cellular 790     WiMAX 791     LANs and Internet Connectivity 791 TCP/IP 792     HTTP/HTTPS 792     SSL 792     TLS 792     HTML 793     FTP 794     Telnet 794     SSH 795     DNS 795     DHCP 796     Email 797     Remote Desktop 798     SNMP 798     SMB 799     LDAP 799 TCP and UDP Ports 799 Cable and Connector Types 801     UTP and STP Cabling 801     Fiber-Optic Cabling 805     Coaxial Cabling 805     Plenum and PVC 806     Connector Types 806 Networking Tools 808 Network Types 809 Wireless Network Standards 811     Wireless Ethernet 811     Bluetooth 812     Infrared 813     Cellular 813     VoIP 813 Switches and Hubs 814 Building a Small Office/Home Office Network 815     Installing Network Interface Cards 815     Configuring Network Interface Cards 816     TCP/IPv4 Configuration 819     IPv6 Addressing 827     Setting Up Shared Resources 829     Administrative Shares 834     Setting Up the Network Client 834     Using Shared Resources 836     Browser Installation and Configuration 841     Multifunction Network Device Configurations 845 Using Network Command-Line Tools 846     Using the Net Command 847     Using Ping 847     Using Tracert 848     Using NSLookup 849     Using Ipconfig 849     Using Netstat 849     Using NBTSTAT 850 Network and Internet Troubleshooting 851     Can’t Access Network Resources 851     Significant Drops in Network Performance 851     Unattended PC Drops Its Network Connection 852     All Users Lose Network Connection 853     Users Can Access Some Shared Resources But Not Others 853     Can’t Print to a Network Printer 853     Ping and Tracert Work, But User Can’t Display Web Pages with Browser 854 Overview of Creating a Small Office/Home Office Network 854 Review All the Key Topics 856 Complete the Tables and Lists from Memory 857 Define Key Terms 857 Complete Hands-On Labs 857     Lab 16-1: Select the Appropriate Type of Cable 858     Lab 16-2: Select the Appropriate IP Networks 858     Lab 16-3: Select the Network Option and Appropriate Ports 859     Lab 16-4: Install an Appropriate Wireless Network 859 Answer Review Questions 859 Answers to Hands-On Labs 864     Lab 16-1: Select the Appropriate Type of Cable 864     Lab 16-2: Select the Appropriate IP Networks 864     Lab 16-3: Select the Network Option and Appropriate Ports 864     Lab 16-4: Install an Appropriate Wireless Network 865 Answers and Explanations to Review Questions 865 Chapter 17 Security 869 Security Fundamentals 870     Secure and Insecure File Systems 870     Authentication Technologies 871     Protection Against Viruses and Malware 872     Software Firewalls 873 Data and Physical Security 873     Data Access Local Security Policy 874     Encryption Technologies 875     Backups 877     Data Migration 877     Data and Data Remnant Removal 877     Password Management 878     Locking a Workstation 878     Incident Reporting 879     Social Engineering 880     Physical Security 881 Securing Wireless Networks 883     WEP and WPA Encryption 883     Access Point Configuration for Maximum Security 885 Securing Wired Networks 891 Access Control Purposes and Principles 892     Operating System Access Control 892 Data Destruction/Disposal Techniques 898 Installing, Configuring, and Troubleshooting Security Features 899     BIOS Security Features 899     Software Firewalls 900     Configuring Exceptions 902     Wireless Network Configuration 904     Unused Wireless Connections 910     File Systems (Converting from FAT32 to NTFS) 912     Malicious Software Protection 913 Review All the Key Topics 919 Define Key Terms 919 Complete Hands-On Labs 920     Lab 17-1: Hard Drive Security and Disposal 920     Lab 17-2: Secure a Customer’s Wireless Network 920 Answer Review Questions 921 Answers to Hands-On Labs 924     Lab 17-1: Hard Drive Security and Disposal 924     Lab 17-2: Secure a Customer’s Wireless Network 924 Answers and Explanations to Review Questions 925 Chapter 18 Operational Procedures and Communications Methods 929 Computer Safety 930     ESD 930     Electrical Safety 932     Physical Safety 934 Environmental Controls 935     Temperature, Humidity, and Air 936     Material Safety Data Sheet (MSDS) 936 Incident Response and Documentation 938     First Response 938     Documentation 938     Chain of Custody 939 Communication Methods and Professionalism 939     How to Interact with to Customers 939     How to Treat Customers’ Property 941 Review All the Key Topics 942 Complete the Tables and Lists from Memory 942 Define Key Terms 942 Complete Hands-On Labs 942     Lab 18-1: Select the Appropriate Power Protection Equipment 942 Answer Review Questions 943 Answers to Hands-On Labs 947     Lab 18-1: Select the Appropriate Power Protection Equipment 947 Answers and Explanations to Review Questions 948 Glossary CD Only: Appendix A Memory Tables Appendix B Memory Tables Answer Key     9780789748508   TOC   7/31/2012