CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide
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CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide

CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide

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About the Book

Trust the best-selling Cert Guide series from Pearson IT Certification to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide presents you with an organized test preparation routine using proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending exam preparation tasks help you drill on key concepts you must know thoroughly. Understand and apply CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks Practice with realistic exam questions in the practice test software CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide focuses specifically on the objectives for the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams. Leading instructor Rick McDonald shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. This complete study package includes A test-preparation routine proven to help you pass the exams Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly An online interactive Flash Cards application to help you drill on key terms by chapter The powerful Pearson Test Prep Practice Test software, with four full exams comprised of well-reviewed, exam-realistic questions, customization options, and detailed performance reports A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, this study guide helps you understand the concepts and apply the techniques you need to ensure your exam success. This study guide helps you learn all the topics on the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams, deepening your knowledge of Configuring laptops and mobile devices Configuring wired and wireless networks Installing hardware: RAM, storage drives, power supplies, motherboards, CPUs, and printers Understanding common cloud models and virtualization Troubleshooting hardware and network issues Performing operating system installations and upgrades Managing and configuring security settings Troubleshooting Windows, PC security issues, and common mobile OS and application issues Implementing workstation backup and recovery methods Companion Website: The companion website contains four full practice exams, an interactive Flash Cards application, Study Planner, Glossary, review exercises, and more.   Includes Exclusive Offers for Up to 80% Off Video Training, Practice Tests, and more

Table of Contents:
Introduction Part I: Core 1 Chapter 1 Mobile Devices “Do I Know This Already?” Quiz 3 Foundation Topics 6 Installing and Configuring Laptop Hardware and Components 6     Laptop Access 6     Keyboard 9     Hard Drive Storage 11     HDD/SSD Migration 14     Memory 14     Mini PCIe 17     Wireless Card 18     USB Travel Routers and Wireless WAN Cards 20     Battery 20     Physical Privacy and Security Components 22 Display Components of Mobile Devices 23     Display Components 23     Screens 23     Wi-Fi Antenna Connector/Placement 25     Webcam 25     Microphone 26     Inverter 26     Touchscreen/Digitizer 26 Setting Up and Configuring Accessories and Ports of Mobile Devices 27     Connection Methods: Wired 27     Connection Types: Wireless 29     Accessories 30     Docking Station 31     Port Replicator 33 Configuring Basic Mobile Device Network Connectivity and Application Support 33     Wireless/Cellular Data Network Connectivity for Mobile Devices 33     Bluetooth 40     GPS and Cellular Location Services 44     Mobile Device Management (MDM) 45     Mobile Application Management (MAM) 45     Mobile Device Synchronization 45 Exam Preparation Tasks 48 Chapter 2 Networking 55 “Do I Know This Already?” Quiz 55 Foundation Topics 60 TCP and UDP Ports, Protocols, and Their Purposes 60     FTP 61     SSH 62     Telnet 62     SMTP 63     DNS 63     DHCP 63     HTTP/HTTPS 64     POP3 64     NetBIOS/NetBT 64     IMAP 65     SNMP 65     LDAP 65     SMB/CIFS 65     RDP 66     TCP vs. UDP 66 Networking Hardware 67     Router 67     Switch 68     Wireless Access Point 69     Patch Panel 70     Firewall 70     Power over Ethernet 70     Hub 71     Modems: Cable and DSL 71     Optical Network Terminal (ONT) 72     Network Interface Card 72     Software-Defined Networking 72 Compare and Contrast Wireless Networking Protocols 73     Frequencies 73     Channels 75     Bluetooth 76     Wi-Fi Standards 78     Long-Range Fixed Wireless 80     NFC 81     RFID 81 Services Provided by Networked Hosts 82     DNS Server 82     DHCP Server 82     File Server 82     Print Server 83     Mail Server 83     Syslog Server 83     Web Server 83     Authentication, Authorization, and Accounting (AAA) Server 84     Internet Appliances 84     Legacy and Embedded Systems 86     Internet of Things (IoT) Devices 87 Install and Configure a Basic Wired/Wireless SOHO Network 89     IP Addressing 89     IP Addressing 99     NIC Configuration 100     End-User Device Configuration 101     Cable/DSL Modem 101 Network Configuration Concepts 101     DNS 101     DHCP 102     VLAN 103     VPN 103     Internet Connection Types, Network Types, and Their Features 104     Internet Connection Types 104     Network Types 112 Using Networking Tools 114     Cutting Tool 114     Cable Stripper 115     Crimper 115     Punchdown Tool 116     Multimeter 116     Toner Probe 117     Cable Tester 118     Loopback Plug 119     Wi-Fi Analyzer 119     Network Tap 120 Exam Preparation Tasks 121 Chapter 3 Hardware 131 “Do I Know This Already?” Quiz 131 Foundation Topics 136 Basic Cable Types 136     Network Cables 136     Video Cables 145     Peripheral Cables 150     Peripheral Cables: Serial 160     Hard Drive Cables 161     Adapters 163     Connector Types 165 Installing RAM Types 166     Virtual RAM 168     SODIMM Memory 169     DDR3 SDRAM 170     DDR4 SDRAM 170     DDR5 SDRAM: The Current Standard 170     Single Channel 172     Dual Channel 172     Triple Channel 173     Quad Channel 173     Parity vs. Nonparity 173     Installing Memory 175 Installing Storage Devices 178     Optical Drives 179     Hard Drives 182     Magnetic Hard Disk Drives 188     Hybrid Drives 190     Flash Drives/Memory Cards 190     Storage Device Configurations 194 Installing Motherboards, CPUs, and Add-on Cards 201     Motherboard Form Factors 201     Motherboard Connector Types 205     Motherboard Compatibility 210     Basic Input/Output System (BIOS)/Unified Extensible Firmware Interface (UEFI) Settings 218     Encryption 235     CPU Architecture 237     CPU Cores: Single Core and Multicore 238     Multithreading 239     Virtualization Support 240     CPU Speeds 240     Expansion Cards 241     Cooling Mechanisms 255 Power Supplies 259     Power Supply Ratings 261     Input 115V vs. 220V Multivoltage Power Supplies 263     20-Pin-to-24-Pin Motherboard Adapter 265     Output 3.3V vs. 5V vs. 12V 267     Redundant Power Supply 268     Modular Power Supply 269 Multifunction Devices/Printers and Settings 271     Unboxing a Device/Setup Location Considerations 272     Appropriate Drivers for the Office Environment 272     Configuration Settings 272     Public/Shared Devices 273     Using Public and Shared Devices 277     Network Scan Services 279 Print Technologies 280     Laser Printers 280     Inkjet Printers 288     Thermal Printers 295     Impact Printers 298     3D Printers 302 Exam Preparation Tasks 305 Chapter 4 Virtualization and Cloud Computing 323 “Do I Know This Already?” Quiz 324 Foundation Topics 327 Common Cloud Models 327     IaaS 327     SaaS 327     PaaS 329     Public vs. Private vs. Hybrid vs. Community 329     Cloud Characteristics 330     Desktop Virtualization 333 Client-Side Virtualization Overview 334     Host/Guest Virtualization 335     Purpose of Virtual Machines 336     Resource Requirements 338     Security Requirements 339 Exam Preparation Tasks 341 Chapter 5 Hardware and Network Troubleshooting 347 “Do I Know This Already?” Quiz 347 Foundation Topics 353 Troubleshooting Methodology 353 Troubleshooting Motherboard, RAM, CPU, and Power Issues 355     POST Code Beeps 355     Proprietary Crash Screens (BSOD/Pinwheel) 357     Black Screen 361     No Power 364     Overheating 364     No Power 370     Sluggish Performance 371     Overheating 372     Burning Smells 372     Intermittent Shutdown 375     Application Crashes 376     Grinding Noise 378     Capacitor Swelling 378     Inaccurate System Date/Time 379 Troubleshooting Storage Drives and RAID Arrays 381     Light-Emitting Diode (LED) Status Indicators 381     Read/Write Failure 382     Slow Performance 382     Grinding and Clicking Noises 384     Failure to Boot 385     Bootable Device Not Found 385     Data Loss/Corruption 387     RAID Failure 388     S.M.A.R.T. Failure 388     Extended Read/Write Times 389     Input/Output Operations per Second (IOPS) 390     Missing Drives in OS 390 Troubleshooting Video, Projector, and Display Issues 392     Incorrect Data Source 392     Physical Cabling Issues 393     Burned-Out Bulb 393     Intermittent Projector Shutdown 394     Dead Pixels 394     Incorrect Color Display 395     Dim Image 395     Flashing Screen 396     Fuzzy or Distorted Image 396     Display Burn-in 397     Audio Issues 398 Mobile Device Troubleshooting 398     Poor Battery Health and Improper Charging 399     Swollen Battery 400     Broken Screen 400     Poor/No Connectivity 401     Liquid Damage 401     Overheating 402     Digitizer Issues 403     Nonresponsive Touchscreen 403     Physically Damaged Ports 403     Malware 404     Cursor Drift/Touch Calibration 404 Printer Troubleshooting 404     Lines Down the Printed Pages 405     Faded Prints 406     Double/Echo Images on the Print 407     Toner Not Fusing to the Paper 407     Incorrect Paper Size 407     Paper Not Feeding 408     Paper Jams 408     Multipage Misfeed 409     Garbled Print 409     Vertical Lines on Page 410     Multiple Prints Pending in a Queue 410     Speckling on Printed Pages 411     Incorrect Chroma Display 412     Grinding Noise 413     Finishing Issues 414     Incorrect Page Orientation 414     Print Logs 415 Network Troubleshooting 417     No Connectivity 417     External Interference and Intermittent Wireless Connectivity 417     Slow Network Speeds 418     Limited Connectivity 418     Latency and Jitter 419     Poor Voice over Internet Protocol (VoIP) Quality 420     Port Flapping 420 Exam Preparation Tasks 421 Part II: Core 2 Chapter 6 Operating Systems 431 “Do I Know This Already?” Quiz 431 Foundation Topics 435 Basic Features of Microsoft Windows Editions 435     Windows 10 Editions 435     Feature Differences 436 Microsoft Command-Line Tools 438     Starting a Command Prompt Session with Windows PowerShell 438     Commands Available with Standard Privileges vs. Administrative Privileges 439     Windows Command-Line Commands 440 Microsoft Windows 10 Operating System (OS) Features and Tools 451     Task Manager 451     Microsoft Management Console (MMC) Snap-in 452     Additional Tools 463 Windows 10 Control Panel Utilities 471     Starting Control Panel 471     Internet Options 471     User Accounts 473     Device Manager 474     Indexing Options 474     Administrative Tools 474     File Explorer Options 474     Power Options 476     Ease of Access 479 Windows Settings 480     Time and Language 481     Update and Security 481     Personalization 481     Apps 482     Privacy 482     System 482     Devices 483     Network and Internet 483     Gaming 483     Accounts 484 Microsoft Windows Networking Features on a Client/Desktop 484     Workgroup vs. Domain Setup 484     Printer Sharing vs. Network Printer Mapping 489     Local OS Firewall Settings 489     Client Network Configuration 491     Establish Networking Connections 494     Proxy Settings 497     Public Network vs. Private Network 498     File Explorer Navigation: Network Paths 499     Metered Connections and Limitations 500 Installation and Configuration Concepts 500     System Requirements for Applications 501     OS Requirements for Applications 506     Distribution Methods 507     Other Considerations for New Applications 507 Understanding Common OS Types 508     Workstation OSs 509     Cellphone/Tablet Operating Systems 511     Various File System Types 514     Vendor Life-Cycle Limitations 517     Vendor-Specific Limitations/Compatibility Concerns Between OSs 518 OS Installations and Upgrades in a Diverse OS Environment 518     Boot Methods 518     Types of Installations 520     Partitioning Methods 527     Formatting 530     Upgrade Considerations 530 Common Features and Tools of the macOS/Desktop OS 534     Installation and Uninstallation of Applications 534     Apple ID and Corporate Restrictions 536     Best Practices 536     System Preferences 540     Features 542     Disk Utility 544     FileVault 545     Terminal 545     Force Quit 545 Common Features and Tools of the Linux Client/Desktop OS 546     Common Linux Commands 546     Best Practices 553     Tools 555 Exam Preparation Tasks 557 Chapter 7 Security 569 “Do I Know This Already?” Quiz 570 Foundation Topics 573 Security Measures 573     Physical Security 573     Physical Security for Staff 576     Privacy Screen 578     Logical Security Concepts 578     Mobile Device Management 580     Active Directory 581 Wireless Security Protocols and Authentication 582     Protocols and Encryption 582     Authentication 583 Malware Removal and Prevention 584     Malware 584     Tools and Methods 587 Social Engineering Threats and Vulnerabilities 590     Social Engineering 590     Threats 593     Vulnerabilities 596 Microsoft Windows OS Security Settings 597     Defender Antivirus 597     Firewall 597     Access Control 600 Security Best Practices to Secure a Workstation 608     Data-at-Rest Encryption 608     Password Best Practices 608     End-User Best Practices 611     Account Management 612     Changing Default Usernames and Passwords 612     Disabling Autorun/AutoPlay 612 Securing Mobile Devices 615     Screen Locks 615     Remote Wipes 617     Locator Applications 617     Remote Backup Applications 617     Failed Login Attempts Restrictions 618     Antivirus/Anti-malware 618     Patches and OS Updates 618     Biometric Authentication 619     Full-Device Encryption 619     Firewalls 619     Policies and Procedures 619 Data Destruction and Disposal 621     Physical Destruction Methods 621     Recycling or Repurposing Best Practices 622     Outsourcing Concepts 623 Configuring Security on SOHO Networks 623     Home Router Settings 623     Wireless-Specific Security 626     Firewall Settings 628     Port Forwarding/Mapping 629     Disabling Ports 630 Configuring Browser and Relevant Security Settings 630     Browser Download and Installation 630     Extensions and Plug-ins 632     Password Managers 633     Secure Connection/Sites—Valid Certificates 633     Settings 634 Exam Preparation Tasks 639 Chapter 8 Software Troubleshooting 647 “Do I Know This Already?” Quiz 647 Foundation Topics 650 Troubleshooting Common Windows OS Problems 650     Common Symptoms 650     Common Troubleshooting Steps 662 Troubleshooting Common PC Security Issues 664     Common Symptoms 664     Browser-Related Symptoms 666 Best Practice Procedures for Malware Removal 667 Troubleshoot Common Mobile OS and Application Issues 668 Troubleshoot Common Mobile OS and Application Security Issues 670     Security Concerns 670     Common Symptoms 672 Exam Preparation Tasks 675 Chapter 9 Operational Procedures 681 “Do I Know This Already?” Quiz 681 Foundation Topics 686 Best Practices and Documentation 686     Ticketing Systems 686     Asset Management 688     Types of Documents 689     Knowledge Base and Articles 692 Change Management 693     Documented Business Processes and Practices 693     Change Management 694     Change Board Approvals 696 Workstation Backup and Recovery Methods 697     Backup and Recovery 697     Backup Testing 698     Account Recovery Options 698     Backup Rotation Schemes 700 Explain Common Safety Procedures 704     Equipment Grounding/Proper Power Handling 705     Proper Component Handling and Storage 707     Compliance with Local Government Regulations 712     Personal Safety 713 Environmental Impacts and Appropriate Controls 715     Material Safety Data Sheet (MSDS) 715     Toxic Waste Handling/Disposal 717     Temperature and Humidity Level Awareness and Proper Ventilation 718     Power Surges, Under-voltage Events, and Power Failures 719 Addressing Prohibited Content/Activity and Privacy, Licensing, and Policy Concepts 721     Incident Response 722     Licensing/Digital Rights Management (DRM)/End-User License Agreement (EULA) 723     DRM 724     EULA 724     Understanding Open Source and Commercial Licenses 724     Personal vs. Enterprise Licenses 725     Valid Licenses and Non-expired Licenses 726     Regulated Data 726 Communication Techniques and Professionalism 727     Professional Appearance and Attire 727     Use Proper Language and Avoid Jargon, Acronyms, and Slang When Applicable 728     Maintain a Positive Attitude/Project Confidence 728     Actively Listen, Take Notes, and Avoid Interrupting the Customer 728     Be Culturally Sensitive 728     Be on Time 729     Avoid Distractions 729     Dealing with Difficult Customers or Situations 729     Set and Meet Expectations/Timeline and Communicate Status with the Customer 730     Dealing Appropriately with Customers' Confidential and Private Materials 730 Scripting Basics 730     Script File Types 731     Use Cases for Scripting 732     Other Scripting Considerations 733 Remote Access Technologies 734     Methods/Tools 734     RDP 735     VPN 735     Virtual Network Computing 736     SSH 736     Remote Monitoring and Management 736     Microsoft Remote Assistance 736     Third-Party Tools 736     Security Considerations of Each Access Method 738 Exam Preparation Tasks 739 Part III: Final Preparation Chapter 10 Final Preparation 747 Exam Information 748     Core 1 (220-1101) Exam Domains and Objectives 750     Core 2 (220-1102) Exam Domains and Objectives 750 Getting Ready 750 Tools for Final Preparation 751     Pearson Cert Practice Test Engine and Questions on the Website 752     Customizing Your Exams 753     Updating Your Exams 754     Memory Tables 755     Chapter-Ending Review Tools 756 Suggested Plan for Final Review/Study 756 Summary 756 Appendix A Answers to the “Do I Know This Already?” Quizzes and Review Questions 757 Appendix BCompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide Exam Updates 783 Glossary 785   Online Only Elements Appendix C Memory Tables Appendix D Memory Tables Answer Key Appendix E Study Planner Glossary     9780137675944    TOC    8/18/2022  


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Product Details
  • ISBN-13: 9780137675807
  • Publisher: Pearson Education (US)
  • Binding: Digital download
  • No of Pages: 912
  • ISBN-10: 0137675801
  • Publisher Date: 10 Oct 2022
  • Language: English


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CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide
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