Complete A+ Guide to IT Hardware and Software
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Complete A+ Guide to IT Hardware and Software: CompTIA A+ Exams 220-1101 & 220-1102

Complete A+ Guide to IT Hardware and Software: CompTIA A+ Exams 220-1101 & 220-1102

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About the Book

Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1101) and Core 2 (220-1102) exams This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exam objectives includes coverage of Windows 11, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you'll encounter in real IT and business environments. Schmidt's emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician. Learn more quickly and thoroughly with these study and review tools: Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you'll be learning, and you cover all you need to know Hundreds of photos, figures, and tables present information in a visually compelling full-color design Practical Tech Tips provide real-world IT tech support knowledge Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding Chapter Summaries recap key concepts for more efficient studying Certification Exam Tips provide insight into the certification exam and preparation process Now available online for free, the companion Lab Manual! The companion Complete A+ Guide to IT Hardware and Software Lab Manual provides students hands-on practice with various computer parts, mobile devices, wired networking, wireless networking, operating systems, and security. The 140 labs are designed in a step-by-step manner that allows students to experiment with various technologies and answer questions along the way to consider the steps being taken. Some labs include challenge areas to further practice the new concepts. The labs ensure students gain the experience and confidence required to succeed in industry.

Table of Contents:
    Introduction ...............xxvii     Features of this Book ......xxviii Chapter 1: Introduction to the World of IT ........ 1     Who Needs This Book? ............ 2     Technician Qualities .... 2     Breaking into IT with the CompTIA A+ Certification ................ 5     Basic Skills for This Course .... 5     Types of Computers ..... 8     Basic Computer Hardware ....... 8     Mice and Keyboards ..14     Common Peripherals .17     1s and 0s .............18     Safety Notes .......21     Chapter Summary ......22     Key Terms ...........23     Review Questions .......24     Exercises .............26 Chapter 2: Connectivity ......31     Introduction to Connectivity ..32     External Connectivity 32     Mouse and Keyboard Ports ....32     Video Ports .........33     Audio Ports .........44     eSATA Ports .......45     Modem and Serial Ports .........45     Network Ports ....47     Network Cabling ........48     Integrated Motherboard Ports 54     Getting to Know Ports.............54     Wireless Connectivity for Input Devices .....56     Chapter Summary ......57     Key Terms ...........59     Review Questions .......60     Exercises .............61     Activities .............64 Chapter 3: On the Motherboard...67     Introduction to the Motherboard ...................68     Processor Overview ...68     Processor Basics 69     Speeding Up Processor Operations Overview ....71     Clocking ..............72     Cache ...................73     Threading Technology .............73     Connecting to the Processor ..74     Multicore Processors .74     Graphics Processing Unit (GPU) ..................76     Introduction to Virtualization .76     Intel Processors ..77     AMD Processors ........78     CPU Sockets ......79     Processor Cooling ......80     Installing a Processor 82     Upgrading Processors 84     Overclocking Processors ........84     Installing CPU Thermal Solutions ................85     Troubleshooting Processor Issues .................86     Expansion Slots .87     PCI (Peripheral Component Interconnect) ..88     AGP (Accelerated Graphics Port) .................88     PCIe (Peripheral Component Interconnect Express) .................89     Motherboard Security Options ......................93     Types of Motherboards ...........94     Upgrading and Replacing Motherboards ....95     Motherboard Troubleshooting .......................96     Chapter Summary ......99     Key Terms .........101     Review Questions .....102     Exercises ...........104     Activities ...........106 Chapter 4: Introduction to Configuration ......109     Configuration Overview .......110     BIOS Overview ........110     The Setup Program ..111     Flash BIOS .......112     BIOS/UEFI Configuration Settings ............113     CMOS Memory ........117     Motherboard Battery .............118     Firmware Updates: Flashing/Clearing the BIOS/UEFI ...........118     Other Configuration Parameters ..................120     Hardware Configuration Overview.............123     Installing a USB Device .......124     Installing an eSATA Card .....128     Installing a Network Interface Card ...........129     Troubleshooting Configurations ..................130     Chapter Summary ....133     Key Terms .........133     Review Questions .....134     Exercises ...........136     Activities ...........140 Chapter 5: Disassembly and Power ...................143     Disassembly Overview ..........144     Electrostatic Discharge (ESD) .....................144     Electromagnetic Interference (EMI) ..........146     Tools ..................147     Disassembly .....148     Reassembly .......156     Preventive Maintenance ........156     Basic Electronics Overview .159     Power Supply Overview .......163     Replacing or Upgrading a Power Supply ..170     Power Protection ......172     Symptoms of Power Supply Problems ......173     Chapter Summary ....177     Key Terms .........179     Review Questions .....180     Exercises ...........182     Activities ...........184 Chapter 6: Memory ....187     Memory Overview ...188     Memory Physical Packaging188     Planning a Memory Installation ..................189     Installing Memory Overview .......................200     Virtual RAM ....202     Monitoring Memory Usage in Windows ...203     Older Applications in Windows ..................204     Troubleshooting Memory Problems ...........205     Removable Storage ..207     Chapter Summary ....211     Key Terms .........212     Review Questions .....213     Exercises ...........215     Activities ...........221 Chapter 7: Storage Devices ...........223     Storage Devices Overview ...224     Hard Drive Overview ............225     Solid-State Drive (SSD) Overview .............227     Mechanical Drive Interfaces Overview .....229     M.2 and NVMe230     PATA, SATA, and SAS Connectivity .........231     Storage Device Configuration Overview ...235     System BIOS/UEFI Configuration for Storage Devices .........241     Hard Drive Preparation Overview ..............242     Windows Disk Management 250     Fault Tolerance 253     Windows Storage Spaces ......255     Disk Caching/Virtual Memory ....................256     Troubleshooting Storage Devices Overview .....258     Data Loss and Corruption ....260     Troubleshooting New Storage Device Installation ...................260     Troubleshooting Previously Installed Storage Devices ...........262     RAID Issues .....265     SSD Issues ........266     Chapter Summary ....268     Key Terms .........271     Review Questions .....272     Exercises ...........274     Activities ...........277 Chapter 8: Video and Multimedia Devices.....279     Multimedia Devices Overview ....................280     Video Overview ........280     Video Cards ......280     Projectors ..........287     Introduction to Audio ............289     Installing Sound Cards ..........292     Sound Cards Using Windows ......................293     Speakers ............295     Troubleshooting Sound Problems ..............296     Optical Drive Overview ........297     Optical Drive Installation .....300     Troubleshooting Optical Drive Issues ........300     Scanners ............302     Other Multimedia Devices ...305     Chapter Summary ....309     Key Terms .........310     Review Questions .....311     Exercises ...........313     Activities ...........315 Chapter 9: Printers and Multifunction Devices .....317     Printer/Multifunction Device Overview ....318     Categories of Printers ............318     Impact Printers .319     Inkjet Printers ...321     Laser Printers ...323     Thermal Printers .......327     3-D Printers ......329     Paper ..................332     Virtual Printing 334     Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges 335     Upgrading Printers ...336     Printer Maintenance .336     Printer Installation Overview .......................342     Installing Multifunction Devices .................343     USB Printer Installation ........343     Printers in the Windows Environment .......344     Printer Sharing .349     Cloud Printing/Scanning .......354     General Printer Troubleshooting .................355     USB-Attached Printer Troubleshooting .....359     Windows Printer Troubleshooting ..............359     Impact Printer Troubleshooting ...................362     Inkjet Printer Troubleshooting .....................363     Laser Printer Troubleshooting .....................363     Chapter Summary ....366     Key Terms .........368     Review Questions .....369     Exercises ...........371     Activities ...........372 Chapter 10: Mobile Devices ..........375     Mobile Device Overview ......376     Using Mobile Devices ...........382     Cell Phones .......385     Mobile Apps .....387     Mobile Device Wired Connectivity ............390     Mobile Device Wireless Connectivity .......393     Mobile Device Email Configuration ..........399     Mobile Device Synchronization and Backup ....401     Other Mobile Software Tools ......................408     Laptops Overview ....410     Laptop Hardware ......410     Laptop Power ...415     Laptop Repairs Overview .....418     Laptop Display 433     Mobile Device Security ........440     Mobile Device Travel and Storage .............447     Mobile Device Troubleshooting Overview ........447     Chapter Summary ....462     Key Terms .........465     Review Questions .....466     Exercises ...........468     Activities ...........470 Chapter 11: Computer Design and Troubleshooting Review ..473     Design Overview ......474     Computer System Design .....474     Motherboard and Associated Component Design ....................481     Power Supply and Case Design ..................481     Storage Subsystem Design ...483     Audio Subsystem Design .....483     Display Subsystem Design ...484     Troubleshooting Overview ...485     Step 1. Identify the Problem 486     Step 2. Establish a Theory of Probable Cause (Question the Obvious) ...................487     Step 3. Test the Theory to Determine the Cause ......................495     Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution ............497     Step 5. Verify Full System Functionality and, If Applicable, Implement Preventive Measures .497     Step 6. Document the Findings, Actions, and Outcomes ........497     Sample Troubleshooting Flowcharts ..........498     Chapter Summary ....502     Key Terms .........504     Review Questions .....505     Exercises ...........506     Activities ...........511 Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies .......515     Internet Connectivity Overview ..................516     Dial-up Connectivity .............516     Cable Modems .518     xDSL Modems .519     VoIP ...................520     Fiber Networks 522     Satellite Modems ......524     Mobile Connectivity Overview ...................525     Web Browsers ..528     Basic Web Browser Issues ....531     Introduction to Virtualization .......................533     Desktop Virtualization Basics ......................534     Cloud Computing .....537     Chapter Summary ....543     Key Terms .........545     Review Questions .....546     Exercises ...........547     Activities ...........549 Chapter 13: Networking ...551     Networking Overview ...........552     Network Media Overview ....559     Ethernet over Power 568     Protecting Your Network and Cable Investment .......................569     The OSI Model 573     The TCP/IP Model ...575     Network Addressing 577     More IPv4 Addressing ..........578     Wireless Networks Overview ......................581     Wireless Network Standards 582     Wireless Network Components ...................583     Wireless Network Design .....585     Antenna Basics 590     Wireless and Wired Client Device Configuration Overview ..594     Configuring an End Device: IP Addressing .......594     Adding a Computer to a Windows Domain .......601     Wireless NIC–Specific Settings ..................601     Advanced NIC Properties .....603     NIC Configuration When Using Virtualization .603     Thin or Thick Client Installation Overview .......605     Wireless AP/Router Configuration .............607     WWAN Cellular Configuration ...................608     IoT and Smart Devices ..........609     Network Troubleshooting .....611     Troubleshooting Cable and DSL Modems 619     Networking Multifunction Devices ............619     Network Servers .......621     Embedded, SCADA, and Legacy Systems ........622     Software-Defined Networking .....................623     Network Terminology ...........624     The TCP/IP Model in Action .......................625     More Windows Network Settings ...............627     Introduction to Shared Folders ....................632     Chapter Summary ....635     Key Terms .........637     Review Questions .....639     Exercises ...........642     Activities ...........648 Chapter 14: Introduction to Operating Systems ...651     Operating Systems Overview ......................652     User Interaction with Operating Systems .653     Overview of Popular Operating Systems ..654     32-Bit vs. 64-Bit Operating Systems .........655     Windows 10 and Windows 11 Versions .....656     Workstation Operating Systems ..................657     Operating Systems for Mobile Devices .....657     End-of-Life (EOL) Concerns .......................658     Update Limitations ..658     Compatibility Concerns ........659     Corporate Operating System Needs ...........660     Basic Windows Usage Overview ................661     Windows 10 and Windows 11 Desktop Components ..............663     Shortcuts and Tiles ...669     Recycle Bin ......670     Interactions Within a Window .....................670     Managing Windows Files and Folders .......672     Searches and Indexing ..........678     Attributes, Compression, and Encryption .679     Introduction to Windows Control Panel Utilities .....................682     Determining the Windows Version .............685     Windows Registry ....686     Editing the Windows Registry .....................687     Backing Up Data ......688     WinRE ...............688     Recovering the Windows OS .......................688     Chapter Summary ....690     Key Terms .........691     Review Questions .....692     Exercises ...........693     Activities ...........695 Chapter 15: Introduction to Scripting ..............697     Scripting Overview ..698     Command Prompt Overview .......................699     Command Prompt Basics .....699     Moving Around from a Command Prompt ........701     The md and rd Commands .705     Two Useful Commands: del and type .706     Copying Files ...706     The attrib Command ......708     Why Learn Commands? .......708     PowerShell ........708     Other Commands You Should Look Over 709     Command Format ....710     Introduction to Scripting .......734     Script File Types .......735     Use Cases for Scripting ........736     Mitigating Consequences of Scripting .......737     Environment Variables ..........738     Script Syntax ....740     Introduction to Script Programming ..........741     Variables ............741     Data Types ........743     Examples of Using Variables .......................744     Comments Within Scripts .....745     Basic Script Constructs .........746     Decisions: The Selection Structure.............746     Compound Conditions and Logical Operators ..750     Loops: The Repetition Structure .................751     A Brief Look at VBScript and PowerShell ........753     Chapter Summary ....756     Key Terms .........757     Review Questions .....758     Exercises ...........759     Activities ...........760 Chapter 16: Advanced Windows .763     Advanced Windows Overview ....................764     Preinstallation of Windows ..764     Installation/Upgrade of Windows ...............774     Corporate Windows Deployment ................775     Verifying the Installation ......776     Troubleshooting a Windows Installation ...777     Reloading Windows .779     Windows Updates ....780     Backing Up the Windows Registry and Data ....781     Configuring Windows Overview .................783     Configuring Windows ...........784     Adding Devices ........784     Installing/Removing Software .....................792     Computer Management Console .................796     System Tools ....797     User Account Management ..801     Managing Storage ....807     Managing Services and Applications .........811     Data Sources (ODBC) ...........812     Print Management Console ..813     Overview of the Windows Boot Process ...814     System Restore .....815     Windows Recovery Environment (WinRE) ..................816     Startup Settings Menu ...........819     System Configuration Utility .......................820     Task Manager ...824     Speeding Up the Windows Boot Process ..826     Troubleshooting the Windows Boot Process .....827     Black Screen/Video Issues ...829     Troubleshooting a Service That Does Not Start .......................831     Slow Boot .........832     Troubleshooting Windows Network Settings ....833     Windows Reboots/System Instability ........835     Shutdown Problems .835     Summary of Troubleshooting Steps ...........836     Power Options..836     Monitoring System Performance ................838     Supporting Windows Computers Remotely .......843     Preventive Maintenance for Your Operating System ...............846     Chapter Summary ....848     Key Terms .........850     Review Questions .....851     Exercises ...........852     Activities ...........854 Chapter 17: macOS and Linux Operating Systems ......................857     Introduction to macOS ..........858     Navigating the User Interface ......................859     Basic System Usage, Updates, and Backups .....862     Management and Troubleshooting Tools ..866     Utilities ..............869     Introduction to Linux ............878     Navigating the GNOME User Interface ....879     Basic System Usage, Updates, and Backups .....880     Command-Line Interface ......883     macOS and Linux Best Practices ................892     Chapter Summary ....893     Key Terms .........894     Review Questions .....895     Exercises ...........896     Activities ...........897 Chapter 18: Computer and Network Security .......899     Security Overview ....900     Security Policy .900     Physical Security ......901     Logical Security .......908     Considering the End User ....912     Licensing ...........912     Security Threats and Vulnerabilities ...........915     Protecting Access to Local and Network Resources ................920     Permissions .......928     Folder Options .934     Protecting the Operating System and Data ........935     Internet Security .......942     Remote Access to Network Devices ..........955     Internet Appliances ..956     Wireless Network Security Overview ........957     Security Incident Response ..964     A Final Word About Security ......................966     Chapter Summary ....968     Key Terms .........969     Review Questions .....971     Exercises ...........973     Activities ...........975 Chapter 19: Operational Procedures ................977     Operational Procedures Overview ..............978     Proper Power Handling and Adverse Power Conditions .........986     IT Documentation ....994     Change Management .............999     Chapter Summary . 1012     Key Terms ...... 1014     Review Questions .. 1015     Exercises ........ 1017     Activities ........ 1018 Appendix A: Subnetting Basics  1021 Appendix B: Certification Exam Objectives (Online) Glossary  1025   9780137670444, TOC, 7/29/2022


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Product Details
  • ISBN-13: 9780137670673
  • Publisher: Pearson Education (US)
  • Binding: Digital download
  • No of Pages: 1184
  • ISBN-10: 0137670672
  • Publisher Date: 20 Sep 2022
  • Language: English
  • Sub Title: CompTIA A+ Exams 220-1101 & 220-1102


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Complete A+ Guide to IT Hardware and Software: CompTIA A+ Exams 220-1101 & 220-1102
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