Simple Doesn't Mean Easy
close menu
Bookswagon
search
My Account
Home > Business and Economics Books > Industry and industrial studies > Simple Doesn't Mean Easy: The Patient Experience Leader's Guide: Real Training, Real Tools, Real Improvement in Healthcare
Simple Doesn't Mean Easy: The Patient Experience Leader's Guide: Real Training, Real Tools, Real Improvement in Healthcare

Simple Doesn't Mean Easy: The Patient Experience Leader's Guide: Real Training, Real Tools, Real Improvement in Healthcare


     0     
5
4
3
2
1



International Edition


X
About the Book

As I write this, my father is sitting in an emergency room waiting to be seen. This is his fourth trip to the ED and likely his third inpatient stay in five weeks.

Today, I'm just a daughter. But for nearly three decades, I've been tasked with taking care of families like mine in a way that heals the soul as much as the body.

We in healthcare know WHAT needs to be done and WHY we should do it. But when I tried to create sustained improvements in Patient Experience, I had to figure out the HOW myself.

Simple Doesn't Mean Easy is designed for you to learn from my mistakes. I'm going to tell you how it's done. This is your cheat-sheet and your roadmap to what works.

Do you want guidance that's practical, tactical, proven and reliable? Systems that will drive culture, from the foundations to the details? Find them here:

  • Cultivate high-impact partnerships with key stakeholders
  • Translate complex metrics into powerful data designed for your specific audiences to maximize collaboration and buy-in
  • Operationalize embedding core skill sets into service standards, hiring, training and evaluating your team; build sustainability
  • Hardwire consistency and reliability in core practices using data and analytics
  • Standardize interventions across the continuum of care

You'll make the journey fun and satisfying for those in the trenches-your frontline workers; and a refreshment to your customers. Your uptrend can start here and now.

In this world of Patient Experience, theft is the highest form of flattery. I invite you to steal my stuff, because it's not about me or you-it's about taking care of people like my dad.



About the Author :
Lara Klick-nationally recognized human-experience executive, speaker, and "visionary voice in the field"-has spent decades improving the way people in healthcare feel. Which, she jokes, is like hosting a dinner party during a tornado.With extensive research, data, behavioral science, empathy, a little irreverence, and a healthy dose of humor, she helps organizations deliver care that's both operationally excellent and deeply human. Worthy of the people we love most.


Best Sellers


Product Details
  • ISBN-13: 9798995638902
  • Publisher: Klick Advisors LLC
  • Publisher Imprint: Klick Advisors LLC
  • Height: 229 mm
  • No of Pages: 218
  • Returnable: Y
  • Returnable: Y
  • Sub Title: The Patient Experience Leader's Guide: Real Training, Real Tools, Real Improvement in Healthcare
  • Width: 152 mm
  • ISBN-10: 8995638907
  • Publisher Date: 19 Apr 2026
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Returnable: Y
  • Spine Width: 15 mm
  • Weight: 449 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Simple Doesn't Mean Easy: The Patient Experience Leader's Guide: Real Training, Real Tools, Real Improvement in Healthcare
Klick Advisors LLC -
Simple Doesn't Mean Easy: The Patient Experience Leader's Guide: Real Training, Real Tools, Real Improvement in Healthcare
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Simple Doesn't Mean Easy: The Patient Experience Leader's Guide: Real Training, Real Tools, Real Improvement in Healthcare

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!
    Your IP: 216.73.216.237 IN