About the Book
From the author of The Epidemic of Empathy in Healthcare and The Good Doctor comes a book that explores how the persistent pandemic has revealed what excellence in healthcare truly means and presents an action plan to achieve it. The goal of healthcare has always been to reduce suffering, but Covid-19 has sharpened and added important nuances to our understanding of what that means. In Healthcare's Path Forward, Thomas Lee explores how the work of healthcare is being transformed by a deeper knowledge of what suffering means for patients, their families, and healthcare providers themselves. He reveals how to: build patient trust, starting with their initial internet search; develop a high-reliability culture that eases patient fears; make equity and inclusiveness a cultural norm; actively listen to patients across all channels of communication; and enhance understanding of important issues through AI and other means. Lee uses data to demonstrate trends and insights into how health systems should respond, offers examples of organizations making major advancements, and provides specific, practical recommendations for healthcare leaders, clinicians, and other caregivers. This book is a thoughtful, impassioned call to action.
About the Author :
Thomas H. Lee, MD, Chief Medical Officer of Press Ganey, brings more than three decades of experience in healthcare performance improvement as a practicing physician, leader in provider organizations, researcher, and health policy expert. He's responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience, with an overarching goal of reducing the suffering of patients as they undergo care and improve the value of that care. Lee is the editor-in-chief and Editorial Board cochair of the New England Journal of Medicine Catalyst. An internist and cardiologist, he also practices primary care at Brigham and Women's Hospital in Boston. He is the author of The Epidemic of Empathy in Healthcare and The Good Doctor. Kaipo Schwab is an actor, director, and producer who has worked at the Roundabout, Manhattan Theatre Club, the Public Theater, Second Stage, Playwrights Horizons, Hartford Stage, Cincinnati Playhouse, GeVa Theater, Pan Asian Rep, and New York Theatre Workshop. In 2004 he directed part of ABC's Cultural Diversity Showcase. His film and television credits include Anesthesia, Fair Game, The Royal Tenenbaums, It Could Happen to You, All My Children, The Protector, Law & Order, New York Undercover, Can Openers, Rescue Me, and Cosby. He can also be seen on Netflix's Orange Is the New Black playing the role of prison medic, Igme Dimaguiba. Audiobook credits include Jimmy Breslin's The Good Rat (2009 Benjamin Franklin Award winner), Walter Dean Myers' We Are America: A Tribute from the Heart (2013 Audie nomination) and Marilyn Singer's Full Moon Is Rising. Born and raised in Honolulu, Hawaii, he attended the British American Drama Academy and is a graduate of Boston University College of Fine Arts. Kaipo and his wife, Hope, live in New York City with their son, Giovanni, and their one-eyed pug, Wink. Kaipo Schwab is an actor, director, and producer who has worked at the Roundabout, Manhattan Theatre Club, the Public Theater, Second Stage, Playwrights Horizons, Hartford Stage, Cincinnati Playhouse, GeVa Theater, Pan Asian Rep, and New York Theatre Workshop. In 2004 he directed part of ABC's Cultural Diversity Showcase. His film and television credits include Anesthesia, Fair Game, The Royal Tenenbaums, It Could Happen to You, All My Children, The Protector, Law & Order, New York Undercover, Can Openers, Rescue Me, and Cosby. He can also be seen on Netflix's Orange Is the New Black playing the role of prison medic, Igme Dimaguiba. Audiobook credits include Jimmy Breslin's The Good Rat (2009 Benjamin Franklin Award winner), Walter Dean Myers' We Are America: A Tribute from the Heart (2013 Audie nomination) and Marilyn Singer's Full Moon Is Rising. Born and raised in Honolulu, Hawaii, he attended the British American Drama Academy and is a graduate of Boston University College of Fine Arts. Kaipo and his wife, Hope, live in New York City with their son, Giovanni, and their one-eyed pug, Wink.
