The Root Cause: Rethink Your Approach to Solving Stubborn Enterprise-Wide Problems

Sooner or later, every executive has to confront problems that seem to be built into the way the business was designed, maintained, and managed. Whether it's information overload, profit margin issues, or adapting to new regulations, popular "best practices" don't solve those problems. High-level executives, it turns out, are often the least able to diagnose--much less solve--an organization's systemic problems. Hans Norden draws on a wealth of experience in in-house change management to help both established and up-and-coming C-suite leaders analyze the problems and create authentic, sustainable solutions. In The Root Cause, listeners will learn how executing change initiatives requires a different form of leadership than routine operations. Norden explains why systemic problems fester, manifesting as disruptions in the workflow of different departments and levels in the company. While top-down management may work on a day-to-day basis, managing and fixing systemic problems requires intelligent collaboration with other management levels to implement improvements. Providing a clear, step-by-step road map to diagnosing issues and establishing authentic, holistic, and sustainable solutions, The Root Cause shows leaders a way to solve the seemingly unsolvable problems--and prevent more from arising in the future.

About the Author :
Hans Norden is the principal and owner of Anticipated Outcome, a boutique provider of forward-thinking change leadership services. A native of The Netherlands, he was senior in-house change management consultant for the ING Group at their international headquarters in Amsterdam before relocating to the US. He studied international marketing, business economics, and philosophy and received his professional training at NMB Bank and Cap Gemini. He has presented his work at many prestigious conferences and executive training seminars, including the International Deming Research Seminar (Fordham University, New York), the Rady School of Management, the School for Business Administration (University of San Diego), and the American Society for Training and Development. Peter Lerman is a narrator from the heart of New York City: Brooklyn born and raised. Manhattan and Brooklyn were suffused with the flavors and sounds of the entire world. He tasted it all and heard it all. When you come of age in NYC, nothing is foreign. When you hear a low grumble in his voice on occasion, it is authentic. His first wife told him that he loved her not nearly as much as he loved the sound of his own voice. This made him wonder if other people might love the sound of his voice as well. And so, a narrator was born. Also, an amateur thespian, a trade show presenter, a lecturer, an off-key cabaret singer, and an inveterate teller of jokes one does not tell in mixed company. Peter has been a professional photographer in New York City, owned a model and talent management company, and knocked around from Brooklyn to Manhattan and back again only to wind up in Connecticut. His breath control is fabulous because he is also a board certified respiratory therapist. He has appeared onstage as Horace Vandergelder in Hello Dolly, Gangster #2 in Kiss Me Kate, Bobby Gould in Speed-the-Plow, the Governor of Texas in Best Little Whorehouse . . ., Jonathan Brewster in Arsenic and Old Lace, and Lenny in Rumors. The voice is deep and resonant. Sometimes formal, sometimes not. Never stale. Always eminently listenable. Peter Lerman is a narrator from the heart of New York City: Brooklyn born and raised. Manhattan and Brooklyn were suffused with the flavors and sounds of the entire world. He tasted it all and heard it all. When you come of age in NYC, nothing is foreign. When you hear a low grumble in his voice on occasion, it is authentic. His first wife told him that he loved her not nearly as much as he loved the sound of his own voice. This made him wonder if other people might love the sound of his voice as well. And so, a narrator was born. Also, an amateur thespian, a trade show presenter, a lecturer, an off-key cabaret singer, and an inveterate teller of jokes one does not tell in mixed company. Peter has been a professional photographer in New York City, owned a model and talent management company, and knocked around from Brooklyn to Manhattan and back again only to wind up in Connecticut. His breath control is fabulous because he is also a board certified respiratory therapist. He has appeared onstage as Horace Vandergelder in Hello Dolly, Gangster #2 in Kiss Me Kate, Bobby Gould in Speed-the-Plow, the Governor of Texas in Best Little Whorehouse . . ., Jonathan Brewster in Arsenic and Old Lace, and Lenny in Rumors. The voice is deep and resonant. Sometimes formal, sometimes not. Never stale. Always eminently listenable.