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Home > Business and Economics > Industry and industrial studies > Hospitality and service industries > Disney U Lib/E: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
Disney U Lib/E: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Disney U Lib/E: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees


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About the Book

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create "The Happiest Place on Earth," Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

About the Author :
Doug Lipp helped create the first international version of the Disney University, in Japan at Tokyo Disneyland, and then led the training team of the Disney University at the corporate headquarters of The Walt Disney Company, The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney University founder, Van France. Lipp consults with numerous Fortune 100 corporations and travels the world speaking about the lessons he learned at the Disney University. Tim Lundeen's career in audio books has encompassed most every aspect of the business. He has narrated both fiction and non-fiction across multiple genres; and his ongoing experience in the recording studio as producer, director, engineer, and editor has equipped him with the expertise needed in grasping the nuances of great story-telling. He and his family live near Chicago.


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Product Details
  • ISBN-13: 9798200805310
  • Publisher: McGraw Hill-Ascent Audio
  • Publisher Imprint: McGraw Hill-Ascent Audio
  • Edition: Unabridged edition
  • Sub Title: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
  • ISBN-10: 820080531X
  • Publisher Date: 03 Jan 2014
  • Binding: CD-Audio
  • Language: English


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Disney U Lib/E: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
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