Failure Management Lib/E: Malfunctions of Technologies, Organizations, and Society

Failures are a common phenomena in civilization. Things fail and society responds, often very slowly, sometimes inappropriately. What kinds of things go wrong? Why do they go wrong? How do people and organizations react to failures, and what are the best ways to react? William B. Rouse takes an analytic approach to these questions and addresses eighteen well-known cases of high-consequence failures. He employs a multi-level framework to integrate findings across the case studies, and in turn uses these to outline a conceptual approach to integrated failure management. Though diverse in their causes and outcomes, his analysis shows that the conceptual design of an integrated approach to failure management can encompass each of the case studies, all of which would have benefitted from the same conceptual decision support architecture. This enables cross-cutting system design principles and practices, assuring that failure management in every new domain and context need not start with a blank slate.

About the Author :
William B. Rouse is research professor in the McCourt School of Public Policy at Georgetown University and professor emeritus and former chair of the School of Industrial and Systems Engineering at Georgia Institute of Technology. His research focuses on mathematical and computational modeling for policy design and analysis in complex public-private ecosystems, with particular emphasis on healthcare, education, energy, transportation, and national security. He is a member of the US National Academy of Engineering and fellow of IEEE, INCOSE, INFORMS, and HFES. His recent books include Bigger Pictures for Innovation, Transforming Public-Private Ecosystems, Failure Management, and Computing Possible Futures. Mike Lenz has been an audiobook narrator and voice actor for more than fourteen years. Having narrated titles in genres ranging from fiction, entertainment, science, and children's literature to Christian, business, self-help, and history, Mike loves bringing nonfiction and fiction stories to life with his engaging, confident, and trustworthy voice. Mike's broad background includes voicing commercials, eLearning projects, real estate videos, corporate and web-based videos, and brand imaging, appearing in regional and national television commercials as an on-camera talent, and serving as the mayor of his hometown of Saratoga Springs, New York. Mike is also a Voice Arts Award-nominated podcast producer as well as an author. He is a frequent speaker at learning and voice-over conferences. Mike currently lives in Saratoga Springs, New York, with his wife and four children.